The Banyan Hotel Fort Myers, Tapestry Collection by Hilton

Front desk was very helpful with early check-in and tips on where to go. Room was clean and fresh. Only issue was that the window shades had no black out option. The room was too bright from the moment the sun rose.

Lack of self parking in property. Your options are parking on the street or valet at $30.00 a night or a parking garage about a block from the hotel. No complimentary breakfast in property.

Parking can be an issue, but the valet service is very convenient and very helpful.

Annette and Velshi are wonderful stay at least twice a month always nice stay the staff is super helpful love you guys

Great place to stay

Lady at the front desk was absolutely rude and unhelpful. I had paid for my room already, had the receipt, saw the charge on my account but she insisted I hadn't paid. She would not give me my room key and would not get the manager. I was forced to pay again and involve expedia. Expedia contacted the front desk at the hotel and after making them wait (and me) for over 30 mins, told Expedia she was the only one working and too busy to answer their questions. Keep in mind I was standing in the lobby the whole time and no one was there checking in but me.

I love the hotel. Our room was beautiful and the staff was great, but the bed is absolutely miserable. Hard as a rock and the sheets and mattress cover were not fitting properly. They seemed way too small for the mattress. It kept coming off in the middle of the night, I complained they told me they fixed it. The same thing happened the next night. It is very miserable sleeping on a bare mattress. They need to get better bedding. I will not stay at this hotel again because the beds are terrible.

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Furniture by pool was very beat up. There were no umbrellas or other amenities by the pool. All ice machines on all floors didn’t work. Housekeeping didn’t come one day. When they came they did not do a thorough job.

The hotel was very nice - a little hard to find because the lobby is past an area that houses several restaurants.

Love this Hotel!

Convenient location. Somewhat inconvenient parking. Somewhat dated. Shower was nice.

The room was sparse. They used older air/heat units that worked. The water out of the sink ran brown at first. The shower temp was unregulated and was either burning you or freezing you. You did not have to touch the handle it changed temp on its own accord. The ice maker did not work on our floor. I will never be back.

Location Understaffed I thought it was going to be a fun boutique hotel, but it was very sterile. Rooftop bar was closed when we arrived.

It was concerning that on one of your busiest weekends you had one person working breakfast. He was taking orders, cooking, running the food, bussing then washing the dishes. He had a great attitude and did a great job but as a company not fair to him or your guests. Our room was spacious and clean but water was hard to regulate. It was either very hot or dropped out cold. Also you have holes cut in the walls to run wires and no covers or patches. The rooms did not feel complete. Again staff and location was excellent but room and staffing issues stop me from giving you a higher rating. Thanks.

Checkin, staff, location

Good value for the money

Bed was comfortable and staff were nice Shower was bad and it was really difficult to find

Great location with many restaurants and shops within walking distance. Our room and bathroom were incredibly spacious and there was a balcony where we could sit and enjoy the view. The lobby area was more like a pass through for people walking from one street to the next. Coffee and tea were only available in the morning. Breakfast was an extra charge. The bottom sheet on our bed was too small and pulled out constantly.

Our only concern was the water pressure and temperature in the shower. Not so great.