Courtyard Marriott Fort Smith Downtown

Good

Passable

Very good

The location was perfect. For the most part the staff was great and very helpful. Everything was great, except for one employee who checked us out. She seemed like she didn't want to be there and we felt like we were bothering her.

Exceptional

The lobby was nice. As we stepped into our room there were blueberries on the floor. There are no usb ports. The soap dispenser fell off the wall during the night. The plug at the coffee station doesn’t work. There was only 1 coffee pack. The low toilet was not appreciated.

The pool was awesome. The pool towels were big and soft. Main bed was comfortable. Lobby was huge and really beautiful. The main staff guy was kind of off putting with no eye contact. Totally fine if he has some quirkiness, but it made me feel not as welcomed. The pullout bed on our room was a twin and we booked a 4 person room. We made it work. The pull out was really uncomfortable though and could have used a pillow top. The hotel could use better signage as it was hard to find the pool. We got lost in the giant lobby and the staff was too busy to direct us. Better options in the market would have been nice. The freezer section was empty.

Good location, near restaurants and local attractions, like Fort Smith and easy route in and out. No luggage rack available upon arrival and only one person working desk at peak arrival 4-5pm Saturday. Sarah, the young woman was exceptionally professional and hard-working, while others would not help her. No good manager should leave one person to handle a rush hour crowd, and fellow workers, one male and another female walks away w/o helping Sarah. They should be fired! Breakfast was marginal, at best.

How close everything was. Didn't get room cleaned and refresh of coffee supplies,like the cups and the sink didn't drain very well at all and had to get the key card reactivated alot

Absolutely worst pillows I have ever slept on. There were six and they were all lumpy. Hotel was very loud but I expected that being downtown. Hard to sleep here. I chose it because of the high ratings but should have saved my money and slept at a motel off the highway.

Enjoyed the stay. Didn’t come with hair dryer and the room took awhile to get cold but other than that it was nice and the pillows were really soft.

Great rate and clean room

Room was clean, staff was nice and helpful.

Was clean and staff was friendly,

Lobby, restaurant and grounds were very well kept and updated. The rooms are a different story. The decor is sort of updated but holy cow there was probably 80 ft of gloppy white caulking all over the bathroom and the corners of the tub were moldy underneath the caulk. Adjustable shower head kept sliding down the rod so it was too low while showering. I had a suite and it was huge, the wet bar was nice but no soap or towels at the sink. You only get one bar of soap at hotels now. The mini fridge was sitting on a rotten piece of laminated wood inside the cubby. Both tv remotes were weak and the one in the bedroom barely worked. Water pressure is weak. I was on the second floor so wasn't expecting that. The view out of my room was near the entrance where the sign is, above a 4' wide flat trough with spotlights shining onto the outside wall, full of dirty rain water. Carpet in hallways were dirty along the baseboards. Food I the bistro was great for dinner and breakfast. Really nice staff in there as well. I did not use the pool but it looked pretty greenish. Will not stay here again. Bad mark for Marriott!

Had I not been LOCKED out and stuck in the courtyard with no key card access around and having to knock on the window to be let back inside I would say the grass area for pets and relaxing Telling the front desk staff gave no comfort to the risk of being locked out and I had to bring a hand towel down to keep the door from from locking me out in the middle of the night when my little dog needed to go out. The doors were never left unlocked even though the area meant for guests was encircled with rod iron fencing. The front trash can was over flowing indicating a lack of grounds maintenance When I asked about it and if there was an issue with people digging through the trash I was told we were in a safer spot since the police station was right next door. That was not comforting After getting to our room we realized there was no microwave in the room When we called to ask if there was a reason we were told these had to be “requested” and one could be brought to our room Strange

no complimentary breakfast

Disappointing

N/A N/A

Exceptional