Hampton Inn & Suites Fort Worth-West-I-30

Excelente everything

Clean room, staff was very friendly.

Very good

It was very clean had enough towels The breakfast was horrible I had brought 3- teenagers with me and it was not a variety of items limited things tht was there an was not how it looked on booking when we saw slit yo chose from from Wht the website stated

Friendly staff, clean hotel

Exceptional

When I arrived, I was assigned a room and went upstairs, only to discover that the room was already occupied by other guests. This was a serious mistake that should never happen. When I returned to the front desk to report the issue, the receptionist was rude, unprofessional, and seemed annoyed that I complained about being given an occupied room. Instead of apologizing, she treated me very poorly. They eventually assigned me a different room, but it was not clean. The bathroom was dirty, with urine on the toilet and on the floor. It was obvious that the room had not been properly cleaned before my arrival. Overall, this was one of the worst hotel experiences I have ever had. Poor customer service, lack of professionalism, and unacceptable cleanliness standards. I would not recommend this hotel to anyone.

They do not accommodate large families or special needs guests. While the website states some rooms sleep 6, the on site staff said that is untrue and has never been the case. They had minimal ADA options and refused requests for assistance.

Shower pressure was absolutely terrible. It didn’t matter what time of day, the pressure in the sink was better than the shower. Took forever to get hot.

everything was great! n/a

Close to everything we were doing Nothing

Easy to get to, pool on another level where no rooms were having to be walked by while wet. All employees were nice. The large crack in bathroom sink.

Everything was great. Staff very helpful and was close to venue

The property was clean and comfortable.

Great place to stay. The front desk staff was polite and very helpful. Breakfast was excellent, especially the Texas shaped waffles. Room was clean and very nice.

The room was exceptionally clean, comfortable, and pleasant. Braxton at the front desk was really kind and helpful. The breakfast was delicious, the pool was big and clean, we will definitely be booking this hotel again soon.

The staff at check in and out were out of the realm of courtesy and service of 3, much less 4 or 5 stars. I travelled extensivelly for work and Hilton products; Embassy suites and Hampton inn were in my lodging preferrence for many years. The level of service, cleanliness, breakfast and room impressive amenities were on top of the competition. These days that spirit is gonne. I have been doing some leisure travel and the Hilton like this one are subpar! A pile of dust accumulated on the outside corner of the the shower tells the story. Front desk that rush us through without even looking at my eyes is comparable to minimalists as Motel 6 or Econo logde. Breakfast was as minimal as not having much of any of the old Hamptom inn.

Really clean, breakfast was great, and staff waa friendly!

The staff was outstanding. The trickle of water coming out of the shower head was very disappointing.It took twice as long to shower than it should have. The water conservation restrictions were way beyond what they should have been. A major overkill.

Very good