La Quinta Inn & Suites by Wyndham Fresno Northwest

Our room and Property was comfortable, but the breakfast really does need to be upgraded with a few more additional items, they need more luggage carts, otherwise was very comfortable.

Room had floor boards lifting.. we checked in late and every time we went to front door no one was there.. The breakfast was simple but ok.. they did stay open a bit longer on Sundays.. the parking was easy the area has a lot of construction going on.. the bed was not comfortable you can feel the springs on ur back and the jacuzzi which is why we booked this from had wax on the side.. it was quiet easy to get to but I would not have stayed if I had kids with me..

Pool needs cleaning and towels missing at the gym

I do understand the contruction around affect the hotel but staff was not helful and barely look at you when talking to them. Room were acceptable but the smell of cigarettes was bothering me. Breakfast sometime we needed to wait for refilling the tray and only 1 waffle maker made a huge line.

Location nearby the freeway. The bathtub is not clean. Very slippery. The shampoo was not refiiled.

Only issue was found a bug in our room and staff didn't seem to care or offer us another room

Room was clean

Very good

Staff @front desk very friendly and helpful breakfast in the morning and jacuzzi tub in room. Construction was going in closer proximity to hotel and parking was difficult

When we first checked into the hotel, the hallways had a strange odor and were in older unkept condition. There was a broken telephone from one of the rooms at the end of the hallway, and arguments from other guests could be heard through the walls. The receptionist was not polite and gave us a room key to a room that hadn't been cleaned at all. The room had a very disgusting smell as soon as we opened the door, and it was either still in use, or had been recently used and left uncleaned. The beds and towels were left unmade, belongings like alcohol were left behind, and many lights were left on in the room. We were completely startled and disappointed at the error. We immediately went back to the front desk to try for a new room and explained that our assigned room was used and hadn't been cleaned at all. The receptionist gave us a new room key without even apologizing. The new room had the TV and bathroom light on, which isn't a big deal, but made us question how much they actually cleaned, and along with the terrible condition of the hotel we decided to cancel our stay. The receptionist told us she canceled our booking, and only as we were leaving, she told us to call back the website we booked on for a refund. We called, and the next day the site called back to tell us the hotel itself didn't even approve the refund. We were absolutely disappointed, as we hadn't even slept there and couldn't get our money back.

I stayed one night, but everything was really clean. The staff was super friendly very helpful. Definitely will be back.

Estuvimos muy cómodos en las instalaciones, las señoras del limpieza son muy amables ,

The room was very clean and the beds were very comfortable! The breakfast was so so but they always are

Very poor

Hot tub isn’t jetted in case you’re expecting it, also leaked so be careful and might need to ask for extra towels

Passable

Keys kept getting demagnetized. Shower leaked everywhere tv did not work right

Location despite the construction The juice machine for breakfast was broken.

Love it here

The property was nice and clean. We felt very comfortable The location there’s a lot of construction around looks like it’s a new side of town.