Holiday Inn Club Vacations Galveston Beach Resort by IHG

Clean rooms, excellent staff.

Location on the beach

Customer service and the amenities at the facility The location, you have to drive everywhere. It’s not close to anything.

Had everything we need! Front desk staff always helped with any questions. Right on the beach !! Would come back! It is a Club resort property so expect a “sales pitch” to get you to sign up for a 90 min tour… but, other then that, I would book here again for sure!

Not satisfied

The staff was wonderful and responsive. Dated decor, worn carpet and cracks in the bathroom tile. There was rust and mold in the shower.

Superb

Exceptional

Only thing was the pullout couch was extremely uncomfortable

Overall, this was a great place to stay. Location was great. Staff was helpful and room was clean. The only issue I would say is the noise between rooms. We could hear lots of noise from our neighbors. It wasn’t yelling or talking so much as it was it seemed them just moving about their room.

Very nice hotel!! Right on the beach! Beautiful pool area too and the staff was so nice. The rooms are spacious and the balcony was so nice. They had goodies to buy at the front desk too just in case you forgot anything. We will absolutely be back!!

Anyway, the room as clean and the hotel in general is in really good shape the location is nice is you want to relax. I’m coming back on August but I booked a bigger room this time 😊

The staff was also very rude from the moment we checked in. I clearly stated that I was not interested in a timeshare presentation and simply wanted to get my room keys so I could continue with my day. However, I was not allowed to proceed until speaking with another representative. I politely explained multiple times that I was not interested, but she continued her sales pitch. When I firmly stated that I was not going to change my mind, she responded with an attitude and asked, “Why not?” After that, her demeanor became just as rude as the employee who initially took our payment. Overall, the only positive thing this property has to offer is its beach access. Between the mosquito infestation, lack of cleanliness, and unprofessional staff, I would not recommend staying here.

N/A I was traveling with my handicapped Mother in a wheelchair. I noticed there wasn't enough "handicap parking" near the elevator. It was a little difficult loading/unloading in the rain as all the covered parking was taken. There must only be very few "accessible' units on property. Our unit was nice, but didn't offer any grab-bars near the toilet or in the shower for assistance!

Very good

Location was perfect it was beachfront

What I liked most was most was the size of the room, cleanliness and the super professional staff.

Beach view was awesome. Staff ever helpful. Room clean with all the needs

Pleasant

Superb