Hyatt Place Greensboro/Downtown

It was clean

Everything was great

Tiedra (not sure about the spelling) was exceptional! She was so kind when I called the day before my booking and accommodated an early check in. Rooms were clean and had a lot of space. Great location. Very nice front desk staff day of as well!

Pleasant

Superb

Great service overall

My room was spacious and well appointed. The breakfast was excellent with a nice variety each day. Right in the center of town, so easy access to wherever you need to go. Very friendly staff.

Unwilling to work with us on a cancellation. The fee was more than the room. The hotel stated since we used Booking.com we were unable to get a 0$ cancellation fee. However, if we would have booked through the hotel itself we would have been able to cancel for free. Their dissatisfaction of us making a reservation through BOOKING.com

Superb

Very good

Had a wonderful stay. Will definitely return. Location was perfect. Staff as wonderful. Will definitely return.

Great place! We'll stay here again!!

Location is great. It across the street from the minor league baseball stadium. There are bars and restaurants within walking distance. Room was clean, comfortable, and spacious. There was no microwave in the room. That was a bit of a surprise. The only negative was the hot items on the breakfast. The scrambled eggs and sausage were not good.

Convenience & easy check in /checkout N/a

N/a

Excellent. Will definitely return.

Great location, rooms can use some freshening up.

First, our room was not ready until 6:00 PM, which was extremely inconvenient and disappointing. After a long day of travel, we expected better communication and hospitality from the staff. To make matters worse, the front desk employees were not friendly or welcoming at all. On the second day of our stay, I called the front desk to request a couple of extra towels and asked if it would be possible to have the room refreshed. The gentleman who answered the phone responded by saying, “this is not that kind of hotel,” which I found very rude and unprofessional. In the end, we never received the towels either. In addition, the shower was not properly cleaned upon our arrival, and the AC unit in the room was extremely loud, making it difficult to relax and sleep comfortably. We are very disappointed because Hyatt has always been our preferred hotel brand, and this experience did not reflect the level of service, cleanliness, and hospitality we have come to expect. I hope management takes this feedback seriously and addresses these issues to ensure future guests are treated with the professionalism and courtesy they deserve.

Will definitely use this hotel again.

Our only complaints are the too soft pillows, not having a microwave in the room, and the smell of bleach upon walking into the room. We knew we would not have the free breakfast as we had to be out at 5:30 a.m. for a skate competition in town so we had packed sausage biscuits to heat. Thankfully we were able to use the one in the lobby but it was inconvenient. It was obvious the rooms were just cleaned as the maid cart was just a few doors down. The bleach smell took your breath away! The smell was horrible and caused coughing but with a little exhaust fan and perfume we made it work! At least we knew the bathroom was clean!