Fairfield Inn & Suites by Marriott Nashville Hendersonville

First off, there was a small box of leftover pizza in the fridge. No big deal. But then when we tried watching television the 3 channels we wanted were pixely and laggy to the point we couldn't watch them. Then the next morning when we went to take a shower, the shower didn't work. The water worked, but the handle that you turn to make the shower head come on did not function. As we were checking out, the front desk lady asked if everything was ok. I said no, the shower didn't work, which was a big bummer. She said, "Sorry about that, have a good day." That's it. No, what can we do for you, is there anyway we can make it right.... nothing. Imagine eating at a good restaurant, getting a plate with spoiled food and the waiter saying, "sorry, here's you're bill." This place wasn't cheap. I've never had this many problems at a hotel like this. Usually stay at Comfort Inn and Suites and wish we had. Very disappointed in Marriott.

Nice, centrally located hotel. Easy access to nearby restaurants and shops. Friendly staff. I’d recommend changing the carpet in the rooms as they feel sticky. Exercise Room and pool/hot tub are well maintained.

Upon arrival, we had no hot water for an entire 6 day stay. Luke warm on most days at best for a few minutes. Reported several times, and this was with a full? Hotel during grad week. We were there for a celebration and funeral with no choice of switching with pre paid by Expedia. Wall paper was taped up in the lobby, and falling down across from our room on a fourth floor suite. This is the Second Fairfield/Marriot we stayed at in the last few weeks with issues. MARRIOT can do better than this association. We will search elsewhere in the future, maybe Hilton can meet better expectations. This was unacceptable and could have been fixed, rather than giving us a song and dance every time we asked. The first girl told us no hot water because the breakfast bar lady was doing dishes on the ground floor. Ha. Either way, they won’t get our business again until they clean up their act.

I had a 4 day stay. I only got room cleaned once. One day I left the DND tag out, but notified house keeping that I was leaving the room for the next day and needed towels. That was done, but the 3rd day I was left with dirty towel & no house keeping. A piece of someone’s false eyelash was under the phone. One of 2 elevators were out of service during my entire stay. There was a hair on my sheet & an identifiable stain. The breakfast offerings varied in quality & availability, especially after 8:30. Today the coffee was weak and awful, The electronic keys either didn’t work or I had to jiggle the door handle while swiping the key card. The tub was extremely slippery. On the positive side, the room was mostly clean. The small frig was very cold and the A/C was comfortably cool. The microwave was convenient, but the in-room coffee maker water well didn’t look clean. The tv service was out when I arrived, but worked well after that. If I return to Hendersonville, I will stay somewhere else.

Superb

Amazing customer service and great breakfast. I definitely will be going back here

Very good

Exceptional

Exceptional

Location was good. It was nice and clean. When I went to check-in after booking and paying online through Booking.com, they tried to make me pay them at the property and said that Booking.com had not sent payment. It took several hours to resolve the issue. They blamed me for using a third party, and said they prefer direct bookings with them. The issue was resolved after they figured out I had in fact paid online. I had to show proof of payment via receipt and show that the money was deducted from my bank account. They finally called a manager who was able to access the website and determine that payment was already made.

Breakfast and coffee were good. Staff was unfamiliar with “new” computer system, so took very, very long to get checked in. Was given handicap accessible room, (not requested) where bathroom fixtures were not secure in the wall, and curtains not secure on tracks.

Exceptional

I will never stay here again.

Exceptional

Breakfast was fine. Rooms were clean. Staff nice. However, the WiFi was terrible and the television barely worked. Additionally, we accidentally left a pair of AirPods there, called back to ask if housekeeping or anyone turned them in and the front desk said no. Well, we are able to track the AirPods and they were stolen by a member of the staff and popped up on our map. We are from a different state but have filed a police report.

Clean rooms friendly staff

Otherwise, the place was great and Ebony, the manager was extremely helpful.

Took the grandkids to this hotel because of the indoor pool. The rooms are older but the beds were comfortable. The room had a small fridge, small microwave and a coffee pot. Breakfast was included. Overall great stay.

Bad

We slept well, the rooms were quaint, and the breakfast almost made up for the crazy night before. Until we got home and was charged the incidentals fee apparently to fix their broken faucet. Something that would have easily been noted by a housekeeper prior and the room not bookable until it was fixed. I've tried contacting the hotel, and calling their 800 number which gives you too an AI driven answering service that won't accept the itinerary number you're trying to give. Long story short, it seems if you want to have an experience where the hotel keeps on giving after you've left-This is the place to stay! I hope we see resolution, but so far all I've been given is people who don't want to deal with it, and give us another dead end number to call