Sonesta ES Suites Dulles Airport

The rooms and kitchen were great. Plenty of room for a family of five. The property did have some bug problems. Otherwise, I would give it all top ratings.

Exceptional

Room smelled very bad. I specifically selected the hotel because of its high ratings on booking.com and was very disappointed that now I don’t really know if I can trust there ratings next time.

Very good

Check in staff seemed to be inexperienced and therefore slow. They asked for location preference in complex and booked me into exact opposite of stated preference. Room was all the way at end of complex when I was told it was close to clubhouse and would be quiet. In fact the neighboring renters were extremely loud and unruly. I've stayed at this Hotel many times in past with good results but never again....may be new management but has now become unacceptable.

One of the biggest highlights was having private bedrooms and two separate bathrooms. For anyone traveling with family or friends, that setup is a dream. It made getting ready each morning much easier and far less stressful. We also appreciated how well-equipped the kitchen was. Everything we needed was already there, which was refreshing. At many extended stay properties, you have to request kitchen items from the front desk, so having everything available from the start was a nice convenience. The staff was also very accommodating when an unexpected mandatory online work meeting came up on our departure day. They worked with us on a late checkout, which we greatly appreciated. My main complaint involves the checkout process. Staff did not review or confirm charges with us at check-in and instead processed everything at checkout. I have been traveling for decades and have never encountered this. Every hotel I've stayed at has reviewed the room type, confirmed the charges, and allowed guests to choose which card they wanted to use. That lack of communication was disappointing. The only other issue was the appearance of the property outside our room. There was a pile of discarded items, including old microwaves and other appliances, sitting nearby. It wasn't household garbage, but it loo

Absolutely NOTHING! The staff was impersonal, the property was rundown, the only thing they cared about was serving breakfast promptly at 6 and running to put everything out of reach at 9am, EVEN THE COFFEE! Where do I start? First, they gave us a room on the back of the LAST BUILDING, and each night the only available parking was at the VERY OTHER END, by the office. I am handicapped, with a parking placard, yet EVERY HP spot was occupied by the time we came back in the evening, many by vehicles without the proper placard or plate! We stayed there 4 days, and asked each day for fresh towels and to have the room serviced. one of the soap dispensers in the shower came off, and over four days the best that happened was a maintenance man came to glue a connector back on the wall, but the bottle was never attached. The daddy-longlegs spider was a special touch! NOT ONCE WAS THE GARBAGE EMPTIED OR THE TOWELS CHANGED OUT! There were crates stored under the stairs outside our room door, and it appears most of the surrounding apartments were EMPLOYEE occupied, as evidenced by the barbecue grill, open trash containers and work boots outside the door of the apartment next to us, and the POTTED PLANTS in the window!. The condition of the landscape STUNK - look at the splintered lumber. Even the outside trash was filled to the point of spilling over!

Poor

Superb

Exceptional

It was very clean and comfortable. Would be great if you’re staying for a long period of time and wanted a kitchen. It was set up like a little apartment. They don’t have an elevator so you have to carry everything up the stairs.

This “hotel” was more like a “time share” place as folks were living there. The place was clean and due to the weather situation at Dulles, which was at weather related stoppage, this was one of the few facilities which had availability. The availability of an airport shuttle was one of our deciding factors but we waited for over an hour and a half to be picked up at the airport despite calling there 3 times. When we checked in, we asked about an early morning shuttle back to the airport as our rescheduled flight was at 0815 but were told the earliest airport shuttle would not be available until 0730. We had to call a taxi for our airport transportation. Would we stay there again; only if nothing else was available. No dining facilities were nearby.

The hotel is nice, and the location is good. The beds were comfortable. I also like that they allow dogs. The hotel is nice, and the location is good. I was on the 2nd floor, and it was tough hauling a bunch of bags (and a chunky beagle who refused to go up the steps) up the steps since there was no elevator. Breakfast was the biggest disappointment. I went one morning, but there was no point in going back the other days. There were just (runny) eggs, small biscuits, and gravy. I don't eat meat (allergic), so there really wasn't anything for me to eat, except for a hard apple or some type of dry muffin. The only fruit was apples. There were no hash browns or potatoes, no oatmeal, no waffles or pancakes, not even a banana, etc. If you can't eat just the meat, there's no point in going to breakfast.

Clean room. Breakfast was alright but no waffles

Exceptional

The apartment was very nice! Bigger than I thought. The breakfast was nice, also! We enjoyed our stay. There were ants in our room...and the living room carpet was not clean. It was obvious that it was not vacuumed well. Other than that, it was very nice! We did not report on this as we were barely in our apartment. We were out most of the time, so I cannot hold them responsible for this.

The staff was super helpful, hotel was clean, the room had all the necessary needs. We stayed for a night only and other than house keeping's going in the room at 7something , all was great.I would recommend!

They were able to check me into a room before my check-in time. I've been staying at this hotel for over 12years, back when it was Staybridge and I must say I do not like the change. The kitchen is smaller with less appliances and check-out is 2-hours earlier. The breakfast is ok sometimes. The shower/bath tub looks out dated.

We only stayed an evening due to canceled flight, but looked to be terrific for 4,+ days stays.

An excellent choice for a long-stay. I was here only one night but the facility has a good gym and laundry, and the rooms are like mini apartments. The TVs didn’t have apps but you could conned another device if needed. There was some confusion about where the shuttle would pick up from the airport; call ahead and ask which number to stand by. Otherwise, a wonderful stay.