Dream Hollywood, by Hyatt

The staff was excellent. Location was great

We especially enjoyed breakfast at the Rooftop Grill. The food was delicious, fresh, and beautifully presented, making for a great start to the day. Overall, we had an excellent experience and would not hesitate to stay here again on a future visit. Highly recommended!

Exceptional

Superb

Amenities Front desk was frequently only staffed by one person

Exceptional

Great stay.

Great location

Loved the welcome and how upscale the place was over all. Breakfast was nice and the credits were received daily was a nice gesture. The views are impeccable from the rooftop!

Very good

Exceptional

Exceptional

Anniversary

All of the staff was helpful and friendly! I enjoyed a delicious meal up on the rooftop. The room was beautiful and spacious. Thank you!

I’ve been here a few times, it’s just so lovely! The rooftop / highlight room is always so peaceful, even though it was close this time for some event. Luxurious feel, AMAZING staff, and fun exiting views over Hollywood! Nothing bad to say about it.

Location near Hollywood walk of fame. Breakfast , pool bar area. Clean Rough area. Especially at night. Can get noisy late evening. The room I booked was a silver balcony city view. I’ll post a photo. Nothing like the photos or description on here or their site. I did complain and said all balcony rooms on the third floor! Supposed to be high floor! I was upgraded to 9th floor Small room hardly walk round the bed. Nowhere to hang towels. No proper cups to make drinks. No kettle. Very disappointing

Exceptional

Very good

Convenient location Room temp is set too cold

To add insult to injury, we returned to our room only to find the $5 coffee was barely lukewarm. We paid for coffee and got cold disappointment with a side of attitude. She was, without question, the least hospitable person we encountered during our entire visit. This kind of interaction erases the goodwill built by your other staff. I'd encourage management to address both the product quality and the customer service standards at the lobby coffee station. Adding to our frustration, WiFi was inaccessible for the duration of our stay and the issue was never resolved . While the hotel itself is beautiful and most of the staff were genuinely warm and professional, the combination of these unresolved issues left us underwhelmed. This simply did not meet the standard we expect from a 4-star property, and regrettably, it's unlikely we would return. We hope this feedback helps management raise the bar — because the hotel itself deserves better than this.