Neptune Oceanfront Rentals

Was a nightmare couldn’t check in I left to another hotel there was a long line to check in only one person please don’t ever think stay there very bad not worth it

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Excelente view for the beach

Check in takes a long time.

Close to the beach Nothing

I liked that the hotel was next to the beach. The property was cramped.

I Went to the office I requested a refund and a woman by the name Karen who assigned the rooms blamed Expedia. This not to mention parking charges not disclosed and not able to find one. We immediately left. Very NEGLIGENT SCARY. experience. Those men could have open the room door in the middle of the night.

Clean place

Very clean place.

Floors were dirty with a lot of grit; had to wear shoes in room. Air conditioner noisey. Loud bass music outside our window at night, horrible! No hot water for shower. No pool at the Neptune but other HBH vacation rentals had them you could use. View outside door of beach is beautiful. Would not recommend or stay there again.

We rented the penthouse but when we went to check in a block away under the sun the penthouse was rented to someone else. They offered 2 rooms so we walked again under the sun and the rooms weren’t opening, so we walked back again 2 more times until finally maintenance opened but one room was flooded with water so we walked back again, they gave us another room but the key didn’t work again, so we walked back again and one room was dirty full of trash so we walked back again until finally we got 2 rooms but separate from each other. After buying a lot of groceries the stove didn’t work. The poor lady at the very long check in line was trying but she was completely overwhelmed and alone checking in a very long line with several guests coming back and complaining their keys weren’t working or something was dirty or broken.

Everything good!

On

Total misrepresentation of property on your website

Poor staff, what is in the pictures is NOT what it is..run down place. They still owe me 56.00 as i got there and cancel the reservation.

Awesome cleaning ladies for inside the room !

Absolutely nothing. I stay in hotels 100+ days a year. This was by far the worst experience I have ever had. Absolutely everything. The shower didn’t work, the toilet didn’t flush. The office to get the key was half a mile from the property. I called everyday to address the shower and toilet situation, no one came. Honestly the worst experience I could imagine.

I loved the location, free parking and the heated pool.

Plenty of tourist type of shops at tourist prices

Right on the boardwalk. Older place, run down a bit. A larger block of these hotels are run from the same office (Hollywood Beach hotels) which is off site and very chaotic. Properties really need better care.