Best Western Plus Heritage Inn

Good size rooms, lots of facilities and convenient location. Great budget hotel

front clerks great and room service helpful. other than that nope. breakfast very basic my opnion trash

Very good

Superb

They went in my room to clean and find out my soccer jersey was missing. I was sure they took it. $300 jersey value.

Very good

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Location was very handy to the highway The reception staff member on the morning we checked out could do with some customer service skills. She was quite abrupt and demeaning towards customers.

Very good

Exceptional

I waited at the front desk for a long time. Rang the bell three times and it was useless. My family and I were in a rush to check in in order to make it to a graduation on time and the staff had zero urgency to check me in. Once the two staff came to the front desk, it seemed like there was training going on, which is understandable but the individual that was experienced, started grabbing mail to look at and handle, so I told her I needed to get checked in first, before she continued to ignore me.

Very good

The hotel was clean. Some of the staff were good but the lady that worked the morning of May 8, I believe her name was Anna, was very rude and she lied to us. Saying that we could not have guest visit us in the room. Which made my mother, who usually has a walker, but only brought her cane because we had her scooter, and depends on oxygen to breath, have to try and walk to the lobby to get the keys to her scooter that my sister brought from Dallas for her. I had left and went to the store and wasn’t there to go get them myself. I asked the next person on staff was that the hotel policy, because that’s what we were told, he said no. Smh.. I really would have hated if my mother would have fell trying to walk to that lobby alone.

Property is nice and very clean. Staff was polite, had to go to the counter twice due to key cards stop working, but they fixed it quickly. Breakfast is the usual, eggs, sausage, potatoes, cereal, yogurt, waffles, bread coffee and juices but all is well made and fresh. Pool seemed good and clean, but I never used it. Parking is good. Room and bathroom are good size. Location is good with a variety of restaurants nearby. The bathroom exhaust doesn’t work properly. Every time we took a hot shower the room became really humid, I had to keep the A/C at 60 not to feel the humidity. Not all the rooms are like that since I booked another room for my mom and nephew and theirs felt really nice so it was just mine (310) Other than that our stay was excellent

Elevator just kept breaking down

Very clean rooms, not enough parking

Superb

Pleasant

The customer service was great really nice staff The 2nd floor/rooms smell like mildew

2nd time at this hotel and it was a really good experience. The only thing what was concerning was the elevator making weird noises and shutting down once while we were there. Besides that, a really great experience!