Crowne Plaza Houston Galleria Area by IHG

The location did provide easy access to major highways.

The hotel is clean and well managed. The room was spacious and clean. Parking was easy access. I paid extra to have breakfast included. The breakfast buffet was NOT good. Honestly, probably the worst I have ever had. The food was not good at all and I am not picky about the food in general. For what I paid extra for this buffet was way over priced. very little selection. Bad eggs, potatoes, sausage and bacon, really rough looking french toast and some muffins. Even the smaller hotels do a much better job of a much bigger selection and quality. Waited a long time for a server to come by and get my drink order as well. Then, I guess they have issues with their satellite so my tv was non stop glitching, that is, once I was able to get the tv working. The remote had some issues so they sent someone to check the tv. After messing with it for a while and plugging and unplugging some things in the back, the remote finally responded and you could change the channel but you couldn't get all the channels. He went and got another remote but the same. Then the remote wouldn't respond about an hour or so later and I couldn't adjust the volume or change the channel again. When I checked out, I couldn't even turn off the tv because the remote or the tv wasn't working properly. Since I was there recuperating from a medical procedure, this was pretty bad and inconvenient. I expected much more from this hotel honestly.

It was close to where we needed to be and right off the highway That breakfast wasn’t free and for the selection and price not a great value

Exceptional

Convenient location, easy access to freeway, centrally located. Breakfast was good, service was good, pool looks clean, rooms and bathroom are clean. Only issue encounter was AC blowing hot air in the summer and can’t turn the unit off or change temp. Not sure why.

Clean rooms, beds were firm and comfortable, staff was friendly and the complimentary free toothbrush on request came in clutch. Overall, really happy with the stay for the price range. Would come again, please keep up the great service and quality

No complaints

Very good

Clean room. Staff was amazing.

Rooms were clean, staff was super friendly and helpful. I'd stay here again and again!

I saw a big roach during the stay.

Exceptional

The room was spacious and very well kept. The staff was very attentive to our needs.

My room was booked for the wrong day…called Expedia who informed me to call the hotel directly. Called the hotel and was left on hold for an hour just to be instructed to leave a message.

Front desk and restaurant staff...

Exceptional

The hotel was very clean and everyone that I encountered that worked there were very polite and helpful.

Staff and courteous Breakfast not fresh food reheated from previous day

Nice property but lack of response from staff really sucks Truck was broken into even though they have a gate and a security guard. Not safe

Comfortable beds. Delightful staff. Dining room food was outstanding!