Hilton Garden Inn Houston Medical Center, TX

Parking was very good

Get

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Great helpful staff from the restaurant!

Its was clean for the most part. However I checked in Friday out Monday….. still waiting for towels. 2 towels for 4 people. Called and went 4 times to ask. None were ever provided. I had to hunt someone down. My kids used wet cold towels as we needed to leave to visit my nephew in hospital awaiting a heart transplant. And staff had attitude about it!!

I ended up having to transfer to a different room because the initial room's AC was not working. The transfer was smooth and the front desk concierge was extremely helpful.

The staff was very accommodating and the place was very clean.

It was an easy check-in process. The hotel grounds from front to back were clean including the parking garage.

Cool

We love this hotel and how nice everyone is. The shuttle is awesome for our MD Anderson visits. Definitely recommend!

Pool was green and cloudy

This is the second HGI I’ve had major issues with this month but let’s focus on this one. First the a/c didn’t work. We were told someone would be right up. 3 hours later they changed our room. Then we requested housekeeping and it naver happened so we said we’d take new towels instead because we were toted. Then they didn’t have those but would bring them later and never did. No follow through or care about the quality of the stay. I think it’s best to give another hotel brand a chance. HGI doesn’t not have it figured out at all these days

The room was very clean.

Breakfast buffet was amazing!

No

Quick stay for in town concert

Restaurant

Room was nice food in restaurant was terrible. Asked for a wake up call and did not get one.

I was not impressed with the front desk staff. They were not friendly.

clean Blackout shades were missing.