Holiday Inn Express & Suites Houston East, by IHG

The Ac in my room was very noisy. The refrigerator was noisy and it was very annoying in the evening.

Exceptional

Clean room

Staff + rooms were big Has the “old building” smell. That’s not something I don’t think they can change though. Was NOT a deal breaker for me or my family though.

Exceptional

Great location, very clean, rooms are nice and big, staff is super friendly. N/a

Bad

The staff was great and the rooms were excellent. Easy access to anything we wanted to do.

Hotel carpet was loose and cause everyone to trip the grout on the shower was falling out and the tiles was falling loose from the walls we found cockroaches in the bathroom

The hotel itself was clean. The hotel doesn’t require you to register your vehicle and my car was towed. The car was allegedly parked in the wrong place and the didn’t call to ask it to be moved bed or make sure it wasn’t a guest. The staff was rude.

Very nice. Would recommend.

Very good

Breakfast was great! My kids enjoyed going to breakfast in the morning. Very clean no isssues at all. Im impressed. I enjoyed everything. No Complaints

I enjoyed everything. No Complaints

clean room

The rooms are big, comfortable, super clean. The staff was very friendly and courteous. N/A

Location between Baytown and central Houston was good I gave 4 days notice that I needed to change the check out date of my stay but it was never approved. I asked everyday they said the “general manager” would get back to me but he never did. 3 weeks on and still no reply from the hotel or the general manager. The hotel blames booking.com and booking.com say the hotel need to confirm. With regards to the facility, there is not much in the area and the gym has no aircon.

Pleasant

Breakfast was good.

We didn't get up for breakfast. Beds were comfy. I loved they provided a decent size of shampoo, conditioner, and body wash. N/A