Embassy Suites by Hilton Cleveland Rockside

Amazing breakfast…… clean rooms,

This particular hotel was in a nice location which made me feel safe to get out at night. Not alot of traffic. Hotel staff was great but most of all the guy making the omelets. He was the Best.

It was a great stay but the hotel rooms are dated.

Convenient location. The front desk Saturday 6-13-2026 checkin front desk representative was courteous, friendly, welcoming and professional, accommodating. Took care of what was needed for my stay. The dinner event hostesses and host were awesome and the food was good. The were very courteous, friendly and accommodating. Of the 3 elevators 2 were not working This caused long delays and crowded one elevator. The room carpeting was stained, dingy and needs replacing. The checkout front desk staff at checkout was not professional and not courteous or welcoming. They had bad attitudes. The person that checked me out was not courteous and the other person at the front desk made a rude remark when I was at the front desk. I had called the front earlier and asked for a late checkout they told me no. I asked if I could pay extra for the room to stay longer she said yes it will cost you $35 more, I said ok I will pay. But they deactivated my key cards to my 2 rooms that I booked.at 12noon, after I had agreed to pay for late checkout until 2pm. I was attending my class reunion hosted by the hotel.

Great breakfast, lots of space in the room and great communal space for family to enjoy. The linens were all clean but the carpet, couch, and other fixtures all had lots of unappealing stains. The pool was very small and loud.

I appreciated the staff’s politeness and professionalism throughout my stay. My mother’s comforter was dirty, which was disappointing. I also expected a one-bedroom suite to be much larger based on my experiences at other Embassy Suites locations. For the price, the room felt smaller than expected. Additionally, housekeeping did not provide clean towels or replace the trash bags during our stay.

The breakfast bar is great. Has lots of varieties to eat from and always well stocked. Great happy hour drinks and snacks. Rooms are a little outdated. Older showers and rugs in rooms. Beds are comfy but they are just doubles not queens.

Carpet was worn my wife and son even steps on a tack strip at the entrance of the bed room and carpet was stained very bad didn’t even want to walk bare foot on it

Location Breakfast without bacons; it took 30 minutes to order towels. Red wine is not good.

Just a great place to stay.

Weed (marijuana) smell in the room no wonder when I see a hotel staff member smoking weed in the parking lot Late check in and then not allowing late check out and threatening rudely to apply a $50 charge if I do not leave the room by 11 even though I never objected to that Overbooking the dining area with a section closed for an event at breakfast time when hotel was overly booked

Our family enjoyed our stay here. The breakfast was delicious, however it was crowded and hard to find a table. The staff was friendly.

Amazing staff and very very very clean and modern property

Lobby was nice The room was not to my standards The wall were peeling Cushions was ripped from couch Curtains ripped

Nice area Too expensive only can swim for 45 min total even if I paid for two rooms ! 170 per night and had a limit to swim? Front desk and bar tenders rude. And found a dirty sock in the bed. And didn’t get NO discount for dirty sheets

Great location. Beautiful property

Everything was very good!

Staff was phenomenal! All throughout the hotel. Front desk to housekeeping and everyone in between. Only issue was stained sheets and pillow cases, poor drain system in the shower and peeling pain above the shower. Would stay again! Fresh omelets for breakfast were good, bar staff was great late night also.

Exceptional

Spacious, easy to get to it. Breakfast delicious omelette Our room 507 bathroom ceiling was peeling. Maybe the exhaust fan did not work?