Residence Inn by Marriott Indianapolis Keystone

The hotel is clean, staff are friendly and the amenities are good. However, the price is too expensive. I stay in Carmel every week for work and I stopped staying here because it’s too expensive in comparison to other hotels that are just as clean and spacious with better location to restaurants and shopping, yet more reasonable room rates.

Water leaked all over the floor because you have half a glass wall. I had to use towels to prevent it going everywhere. Room 218. I probably won’t be staying at this property again.

Place was great. Room spacious. Staff super friendly.

Exceptional

Exceptional

Excellent breakfast, spotless room, friendly staff and great shopping near by. My favorite place to stay!

Very clean, best hotel breakfast I’ve ever had!

Housekeeping was supposed to come in every other day. They did not do so. The first time they did not show up, I went to the front desk, and they had housekeeping come up and tidy the room. After that, they only cleaned the room one other time. I was there for 7 days. Every day but one, I had to ask the front desk for towels and washcloths.

Check in simple even though 1:00 am. Greeted with a friendly counter person, room clean, hotel areas clean, breakfast fresh and plentiful with a nice variety, staff personable and helpful, bar staff very helpful and made us feel very welcome and important.

Location and facilities. Really really nice. Nothing

Room Customer service - room service

Superb

Very good

It did not have any WiFi so i couldn’t even stay in my room the second night so disappointed Had WiFi that actually works

My room was a little dusty

Clean room

Exceptional

The beds was so hard and the sheets were not clean also the bathroom was not clean Big room

Great customer service and location and rates

The beds are so comfortable. Loved that we could have a group come and hang out for a bit in the spacious lobby. Parking was hard to find with the snow.