SureStay by Best Western Irving Grapevine DFW North

Good

I did not get the room I reserved. The first room they sent me to had not been cleaned. The second room they sent me two had been cleaned, but it was still not the type of room I reserved. Staff was polite, but could not give me the room I reserved. Airport Shuttle arrived promptly and service was good.

Clean room. No one would answer the phone to get the airport shuttle to pick me up. The breakfast was very slim on choices. Nothing within walking distance

Tv did not work in the room called and they told me steps to do and it didn’t work, we called again and still nothing

Airport shuttle was so slow to come, and it was so hard to contact stuff for information about shuttle, in the results, I had to get a taxi to this hotel. Room was clean but the beds were too soft for me, breakfast didn’t have enough choices.

The hotel would’ve been fine for one night but there were people in the pool until 2am screaming as loud as they could. We called front desk twice and they finally told us to call the police. Skip this one, you could pay the same price and have a better experience elsewhere.

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Toilet water tank’ s chain was broken. Internet WiFi speed was terrible. Could not use internet for laptop’s pc.

Great place. Would stay again Nothing

Poor communication on shuttle service. Waited at the airport in the hot Texas heat told the spot we were at and hotel late picking up. Their room looked like something out of a roadside cheap motel. Never told there was adjoining doors and the bathroom shower head was broken with calcium deposits and the fan covers had a mountain of dust on them. The whole room was the size of a walk in closet. I would of stayed in another hotel if I knew what I was walking into. The staff at the desk weren’t very nice either. See above.

The hotel bed was like sleeping on springs, the bathroom had what looked like splatter paint on the floor. People in the pool all night yelling. Looks like they are trying to up grade but still needs work

Exceptional

Very affordable option for an overnight stay before an early flight. We were able to leave our car here and use the shuttle service to get to the airport. It was much more affordable than parking at the airport, and we felt confident knowing our car was safe while we were away. Overall, a convenient and cost-effective experience.

Superb

Elevator almost squeezed my daughter as I guess there was no sensor on the elevator, the room was about the size of a closter. There was grainy things on the sheets. The toilet barley flushed and the breakfast consisted of muffins and toast not even a orange in sight

Roaches roaches roaches.

Flies

Superb

killed two cockroaches in the room, I know in some places of the country this cant be prevented, but when you can see daylight under the door doesnt seem like they try and prevent wouldnt stay there again.

It was adequate