Clarion Hotel Jackson Northwest

Property is under construction so amenities we closed- no pool, ice machine or breakfast. When I booked I realized the pool would probably be closed but the other 2 caught me by surprise. The towels were stained, the carpet was so dirty in our room that it was sticky and there was a dirty napkin in our bed. Our neighbors were homeless with their shopping carts in the hallway and someone had recently smoked Marijuana in the elevator. The staff was friendly and doing their best under the circumstances.

Please do not book this hotel right now. It is currently undergoing maintenance

The entire hotel is under renovations.

Exceptional

I waited 15 minutes for someone to come to the front desk so I can discuss canceling the reservation. No one came, nor did anyone answer my call or message. The hotel will look nice once finished but you do not force visitors to your city to stay in a construction zone. The hotel still billed my credit card which is unacceptable.

The understanding the hotel is going towards a construction phase -No breakfast (understandable) -One towel that should have been changed out -Peeling paint in the bathroom ceiling -Mold in the shower ceiling area Despite the construction going on, still have to maintain things are of working and good condition.

Enjoy the staff the room Was great for the price although it will be changing names .

Property was a mess and under renovation which was not reflected when we reserved. We travel with a registered service animal and the front desk demanded to see his paperwork. We provided said documentation then educated him that he is not legally allowed to ask for that. He doubled down and began to argue with us. Pool was out of service, and no breakfast or coffee was provided as the amenities listed they were all available. Absolutely terrible stay and would not recommend to anyone.

This hotel is under a complete renovation which was not listed on hotels.com. When we arrived to check in there were construction materials on pallets sitting on either side of the entrance. The entire indoor pool area was also stacked with materials for the renovation. There was drywall chunks spread throught the hallways to the room as well as other bits of construction trash including pieces of insulation. The carpet in the room had stains as well as a 'balb' spot. When we told the people at the desk they claimed this was stated on their website and that they had notified the third party seller about it. There is nothing listed on their website and several of the reviews of the place dated August of 2025 claim the same thing. The hotel refused to do anything about it. To top it all off, they had 2 towels for a room booked for 4 people and when we returned from our work event the 2nd night and asked for 2 more towels they said they were out of towels for the night because of limited staff. They are blatantly lying about being up front avout the conditions of the hotel and shouldn't even be open while the construction is happening.

They’re doing construction on the hotel currently. No heads up was given about this. The hallway was trashed. Garbage and dead bugs in the corners leading down to the rooms. My room was not clean. I don’t think they cleaned before we checked in. There were no towels provided and when we finally got them (after asking twice) they were stained. The sheets were stained and I haven’t stopped itching since sleeping there.

The property is undergoing major remodeling, amenities closed and the halls smelled of pot smoke. The staff was helpful with our cancellation.

Well the first room we got put in had brown sludge running down the walls, massive chunks of wall missing and filthy, the second room didn’t have working tv, outlets hanging out of the wall and my son got stuck in the bathroom due to the door getting stuck on the tile. We ended up leaving and finding a different establishment.

Exceptional

One of the rooms my son was ate up by bedbugs.. I understand the renovations but all rooms smelled like water had been settling in. I do however believe once renovations are complete this is be a better stay. until then sorry I wont be back.

Tv was to small no channels

Quiet Tv was to small no channels

Although the hotel was in the midst of massive remodeling my room was clean and the bed was comfortable. Mary at check in was very friendly and helpful

Pillows.

Its in renovation which i felt the lil rooms they had available could have looked better than that. Room wasn't properly cleaned refrigerator looked rusty n old ?. I've stayed there in the past and it didn't look that bad. Shower was leaking water so bad it sprayed the ceiling onto the floor .. towels were dingy white .

It was quite Its in renovation which i felt the lil rooms they had available could have looked better than that. Room wasn't properly cleaned refrigerator looked rusty n old