SpringHill Suites by Marriott Jacksonville

Lots of food choices around Room was not clean and the hallway smelled like pot

I loved the location. I loved how clean it was. I loved the staff and how accommodating they were. Great place to stay. I loved the property

Room smelt musty and moldy. Property also showed signs of wear and tear. Bathroom was not well cleaned and carpet felt grimy. It was fine for one night stay while in the area for a medical appointment; however, I would not recommend or stay again.

We booked through Expedia and they stated that parking was free. The person at the front desk said that it was actually $5 a day. This means that if you check it at 10pm on Friday and check out at 8am the next morning (roughly a 10 hour stay) you will be charged for two days of parking. And they did charge us $10 for a 10 hour stay. The desk person was sympathetic and said that it was a new procedure for the management company to make a little bit of money. No special security for your car to justify it either, just paying rent for your car in the lot. The room smelled musty and moldy and was definitely not clean. The carpet smelled like feet. There was visible mildew on the wall by the A/C unit. When we pulled back the covers on the bed, the sheets have visible stains. Visible stains, y'all! We went back downstairs and asked for a different room. The second smelled better and the sheets didn't have any stains. This experience was more like a $45 raunchy Motel 6 experience where you are really worried you will get bedbugs and sleep on sheets that haven't been changed. Instead, we paid $186 to have this experience. We will never used this hotel again and warn away all our friends.

Passable

The hotel was apparently going through some changes. The staff was very nice & helpful. We had to change from our initial room as it was not very clean. All the ice machines were broken, the computers in the business center were also broken. The hot tub was inoperable. Also the laundry was also not working. The breakfast was good & kept well stocked.

Breach fast was great. And people had a layed back way about them . The hot tub was out of order but besides that great place will go back

Exceptional

I liked the layout and size of the room.

The property was excellent and the staff was very helpful and friendly.

there for daughters eye surgery so room was very large and very nice nothing

I very disappointed there was no hot water from the day of checking in until the day I checked out. I went through hotel.com so my stay was already pay for in full but other than that everything else was great.

Location They didn’t have HOT ? WATER WAS OUT

Location They didn’t have HOT

First room that they gave me the carpet was wet. The second room smelled like mold.

There was no hot water for our entire visit.

Cleanliness was another major concern. I found two applesauce pouches left in the refrigerator from a previous guest, and there were crumbs/sand in the bed. After accidentally dropping my phone behind the bed near the headboard, I found dust, crumbs, pills, bottle caps, and other debris that clearly had not been cleaned in quite some time. To make matters worse, the bed vibrated during the night due to what seemed to be an issue with the AC fan or motor. There was also a teen sports team staying on the same floor playing loud music, yelling, and running through the hallways until almost 1 AM both nights, making it nearly impossible to rest. Overall, the lack of cleanliness, maintenance issues, and noise made this stay far below expectations.

NA

This hotel is a brand-new facility. It is tucked away, and my navigation led me onto an unusual route. If you're not familiar with the area, you might get confused about the directions. I only stayed one night. With a nice kitchenette and a spacious room, longer stays will also be comfortable and convenient. The hotel is dog-friendly. I will definitely stay here again when I visit the area and bring my four-legged companion.

Exceptional