Hilton Garden Inn Jonesboro

Was in town for a basketball tournament. It was a very nice hotel.

Our room was perfect. We had some confusion about how long our stay was but it was fixed quickly. No fuss. Everyone was nice and helpful.

Good

Exceptional

Very well lit and easy to find. Best location to the tournament fields. Friendly staff and very clean!! Breakfast was good too. Only complaint is the shower was hard to get turned on, my brother ended up having to take a bath instead but it was fine.

The staff was very helpful. Mr Sam provided excellent customer service, but the rooms lack safes for your valuables. Overall I will definitely recommend this location to my friends.

The carpet in the room was damp and the air conditioning was hard to control. We were visiting family, but probably won’t use this hotel again.

Passable

This hotel used to be so clean and had best staff. Not only was the room dirty and the bathroom needing to be updated but we experienced racist treatment. The night front desk gentleman was so rude. He had a seriously angry face and was so intimidatingly staring us down for no reason. He had his dog at the front counter with him. His dog was trying to come to us for petting and he told us not to touch him. We understood and never touched him even though the dog was the one that walked out to us seemingly trying to get attention . The front desk person then made his dog back behind the counter again. Once we paid for our sodas and chips the next guest walked up behind us. While we were walking away, the second guest asked if he could pet his dog and the front desk person perked up and said of course you can and pulled his dog to the guest. We heard it clearly. When I walked back to see what was so different from us to this other guest, i saw the big difference was that guest was a white male. My sister and I are darker skinned spanish females. It made me realize what just happened and it was humiliating. They have cameras in the front desk so I know it must have captured this terrible experience. It made me not want to stay in that town ever again. I had heard there was racism there but experiencing it first hand was terrible.

See previous review

The staff are friendly! I stay here often and they recognize me each time I stay. At times they do not fulfill my request for a main floor room I have requested due to my disability.

At times they do not fulfill my request for a main floor room I have requested due to my disability.

Very good

The person working the desk That the room was way too expensive to be a normal average room this was not $190 a night room no jacuzzi in here... No free breakfast... The remote didn't work.... Coffee maker wouldn't work..... The room was dirty when we got here..... I'm calling corporate today to try to get something done about $200 that went down the drain for nothing I could have stayed at the freaking super 8 motel and had the same damn service....

Great location. Very quiet and comfortable. It had everything I needed. Dinner in restaurant first night and breakfast was exceptional everyday

The swimming pool heater did not work so the pool was ice cold and I asked about the pool when I reserved the room and no one said it was out. The staff said it had been out for several weeks before we even planned. The room was not the cleanest, lots of stuff that needs to be fixed and now from the last time I stayed there you have to pay extra for your breakfast. Unacceptable.

The lobby is great, staff was very nice. The bed was very comfortable and room was quiet. The bathroom was not the cleanest - something questionable was stuck on the door frame in the bathroom which came off easily with a wipe. The floor in the bathroom also did not feel very clean. Everything else I thought was great for the price.

Clean and professional

Did not eat the breakfast. Staff is always the best. Our cat loves staying here!

Exceptional