Crowne Plaza Knoxville Downtown University by IHG

Stay was good. I was trying to find a large bag for soiled clothes. Housekeeping on our floor didn't speak English. Went down to desk, he advised to check with gift shop which had a grocery sized bag. On the way back to room I saw another housekeeper and she knew exactly what I needed.

Beds were super comfortable and the pool and gym were nice. Room service took more than an hour for a couple small meals, but otherwise the food was good. The staff were all very friendly. Great location as well.

Great place to stay! Family friendly! Great location to walk around Downtown Knoxville!

Staff was great and loved the location!

Shout out to Robert, he helped and is very pleasant. The itself is beautiful The location is a pain to get to in downtown. Homeless people and druggies outside the entrance after dark. The wad of pubic hair in our bed was not good. No free snacks or breakfast

The location to downtown Knoxville was very nice and convenient. The room was small for the price, but the accommodations were all very nice.

Great location, clean and comfy rooms

Entirely bad experience. I have stayed so many times at Marriotts and a handful of time at Crown plaza when I was younger. Decided to try the Crown again since it was advertised on Booking.com. However - the manager at front desk was condescending, acting like we shouldn’t be there because it was booked through booking.com. Would it honor the correct room as promised through booking.com. Tried to give me a room that he said “we only have 2 of those rooms for people like you who book through there” how appalling! Then I showed him my reservation and what it include with city views and premium queen room and he said he can’t control what booking.com advertised and we can just cancel the reservation. Obviously this was not feasible as it was 10 pm and we just got in from a long drive for 9 hours, so why would we cancel? He told me they had zero rooms left in the entire hotel but it was pretty quit ironically. I overheard someone say there was an attorney convention and I kindly explained to the manager that I was going to ask an attorney how this situation would be handled - he ironically came up with a replacement room that he told me was equivalent to the room I booked. Yes it did have city views, however it was a tiny shoe box. When I asked an employee soon checkout about the room I was told it was aa standard room in which I stated it was not a premium room? I was told no it wasn’t when in fact the manager the 2 night prior stated it was the same room. I didn’t like the games they were playing. We spent another 700 there on 2 meals, lunch and dinner with drinks as well as valet parking for the 2 nights we stayed. We aren’t shy about spending money at all. Still applauded to be laughed at if I ask about the advertiser t stating city room and laughed at and told “ well if you want to think it’s a city view, I guess it kind of is from the abc kid the building toward the back of the city. Please see above. Also stains on ceiling of room looked like black mold slightly Painted over and the room was extremely hot despite keeping the air at the locked 65 allowed level to turn it to.

Everything Loved everything and staff

The location was good, easily walkable to the main downtown streets for dinners etc. the room was clean and a normal hotel room. It’s a big hotel and did not seem like a crowded weekend so I was surprised that our room had a not so great view of the back gravel area. There is also a bit of a sewer smell in the lobby and the plumbing seems to be a little issue. Everything else was great.

I love this hotel we always stay here. It’s beautiful and well maintained. But, it cost $35 for valet parking on this visit, it was free with tipping to the guys who parked or brought your car around. We have stayed at this hotel for close to 10 years and this was the first time with the valet charge. I don’t mind a charge but that is way too expensive.

Exceptional

great location, able to walk downtown. very spacious room and comfortable beds. front of house staff very friendly and welcoming. shame there was no breakfast included. outdoor noise very high, proximity to train line so was woken up by freight train in the night.

Always a welcoming stay. Check in with Anthony at the bar...one of the many superstars on their staff.

Room was clean, bedding was clean, staff was very helpful throughout the whole stay.

Location good, Room clean. Road noice all night, No soundproofing at all could hear people talking everywhere gaps under doors so sound could travel. Could hear constant noice from above also and all sides this Hotel should not be available to rent.

Exceptional

Given the location just blocks away from a not so pretty area I understand the need for garage parking. There was a sence of comfort and security. If a parking fee of $25 is charged that should be explained from the start. For the receptionist to say that the parking fee will drop off once you exit the parking garage and drop the key in the box and customer service to say otherwise is angering and deceptive.

Great location, great staff, and very clean rooms! Excellent stay, will definitely stay here again!

I loved the breakfast options The parking garage exit was a little tricky. You need a key card to exit and i left mine in my room at checkout. I had to re-park and go inside to get a new key card. Not the end of the world but a little awkward to exit the parking garage. Just be prepared if you have a car.