La Quinta Inn & Suites by Wyndham Lackawanna

Good staff. Good as per pricing

The hotel was very dirty, from the lobby, the elevator, the rooms. The toilets would not flush well, the faucets were all loose, the sink backed up. The walls and floors were all visibly dirty. Not enough towels/washcloths and we’re told no when requested more. We were 4 in a room with one washcloth, one hand towel, and three towels. The cleaning staff were not helpful at all. Wanted to change hotels but would have lost too much money and the front desk staff were unfazed. The indoor pool was FREEZING and my daughter woke up the next day with crusty eyes, even with showering after the pool use…

Great place to stay for the night

Terrible. Elevator broke. Air conditioning doesn’t work. Staff ignores you. Took forever to check in.

never again changed room 3 times looks like they did not change bed sheets and just put it back together with marks and hairs discusting.

The hotel did not provide a guide to the TV channels. It was difficult to find a channel or find a guide on the TV

The staff was nice the room were very clean I would love to come back but the only down fall was the pool it was freezing cold and its inside so that mad no sense to me. Other then that it was nice

This hotel is certainly run down and could use some updates. The shower floor felt very spongy, like you could step right through it. We also found a pill in the room (assuming a gel Tylenol but not certain.) The carpet also felt a little damp- like it needed a dehumidifier for the room. Unfortunately the sleeping arrangements were not as pleasant either. Easily heard our neighbors down the hall and upstairs at all times of the night. Unfortunately very disappointed with the accommodations.

Thank you for a great mini vacation. However, a few things could have been done better. 1. The lobby was not very clean; mostly the floors and the bathroom in the lobby. 2. Most hotels end breakfast at 10 am. Breakfast at 9 am was a little early. The rooms were pretty clean, and I love the standing shower. Overall, it was a good experience.

The hotel was okay overall. The room was clean and comfortable enough. The continental breakfast had a decent variety and was convenient. The staff were polite and helpful when needed. It was a fine place to stay for a short trip.

Friendly staff and comfortable room that had all the necessary amenities that travelers want. We arrived early and staff made extra efforts to get us into our room a bit early, which gave us extra time to visit nearby Niagara Falls. Shower dripped all night which could not be heard if bathroom door was closed, but that’s why only 4 stars for condition of property.

That the pool closed so early

The hotel lobby, rooms, stairways and everything else were very clean. The breakfast bar is okay- there was bagels, bread and pastries. 2 kinds of cereal. Packaged oatmeal, yogurt, apples and a waffle machine. There were eggs and sausage each morning we were there and those were not that great but overall it was okay. Good coffee! The pool room was clean and warm but the actual pool is COLD. The room did have AC that worked well! The bathroom fan was squeaking which was more of an annoyance than an issue. The beds were very comfortable. Overall it was a decent stay!

Not bad bathroom little dirty

Dirty, needs vleaned better. Moved the tv a bit and nacho chips came outta the base. Could hear everything. Next door, hallway, floor above. No insulation for noise? Idk. Never again...

We didn't stay over night because of bed bugs !!!!

Off the beaten path (not on the highway) to harder to find than expected. Understaffed. Very nice woman trying to run the entire hotel on her own and could not possibly put an end to all the rowdy guests by herself. No food nearby. And not much in the convenience fridge at the hotel. Room clean.

Cleaning staff is quite noisy. Breakfast should be served at a more reasonable time, perhaps between 7 and 10 a.m., instead of the current 6 to 9 a.m. The folding bed is outdated and uncomfortable, and the springs are felt. Instead of providing numerous shampoo and conditioner bottles, consider offering lotion bottles as well. Additionally, the air conditioner does not blow cold air.

People are very nice and work with you Toilet in handicap isn’t bolted down bit other then tha perfect I’ll be back

This hotel refused to do anything or make it right from a serious situation. I made two reservations on behalf of my husband who has never been to Buffalo. They solely came from out of country to attend the Sabres' playoff game because a family member plays on the team and this location's proximity to the arena seemed great. The floor they were on had two rooms full of people and over capacity. It was reported to staff that they were threatened by a guest in the hallway who was under the influence. Smoking was happening in the rooms nearby. The staff mentioned in the elevator, before my husband said anything, that they were going to tell the front desk about it. My husband has severe asthma and it deeply affected his breathing during the stay. At check out, they were told those parties were going to be evicted. The hotel has now refused to take responsibility. This establishment should be completely embarrassed for the complete lack of safety to guests. We will never return and will encourage others, including friends and family travelling to Buffalo, to never stay at this hotel.