Best Western Plus Lewisville Flower Mound

Great staff, clean, good breakfast The beds were some of the worst we've ever slept on. Very hard with metal springs poking through. I'm suprised as the reviews said otherwise.

From the moment we arrived, everyone was friendly, helpful, and flexible with our needs. One of the highlights of our stay was the opportunity to use the media room for team meetings, which allowed us to prepare together in a comfortable and professional setting. Traveling with a large group can sometimes be challenging, but the staff made the entire experience seamless. Their hospitality and willingness to support our team made a lasting impression, and we truly appreciate everything they did for us. We would highly recommend this hotel to any team or group traveling for tournaments or events and look forward to staying here again in the future.

Clean room, bathroom and interior. Breakfast had good options. Parking space was sufficient. Overall good experience staying there and would recommend.

Hotel was great. Pool was a bit dirty as far as debris in the water but most probably never go. We would stay again.

Pleasant Visit.

Upon check in I was given keys to a room with people already in it. I walked in on a couple, which is very awkard for them and myself. I was then assigned another room which had an issue with the air conditioner. It was so humid in the room that the sheets and bedding were damp to the touch. The other room I had walked into was not like this, neither were the hallways and other ares of the hotel so this was definitely an issue with the room I had been assigned. In the morning I reported the issue with the A/C to the man at the desk. He was dismissive and obviously was not going to be bothered with my feedback. I then told him about being checked in an dgiven keys to someone else's room. His repsonse was to ask me for details about the other people's room. As if I had done something to end up in another room. I went to the room I was assigned, and used the keys given to me. At no point has anyone offered to do anything to help the situation. Where is the customer service? I was put into a room where people were already in their beds, disrupting their night and probably making them very uneasy for the rest of their stay, yet there has been zero follow up from the hotel.

Exceptional

As soon as you walk in the door of hotel you can see that the place was very nice and clean. Staff very nice and helpful. Breakfast was good and a variety of choices that changed everyday.

Great staff. Loved the housekeeper so helpful

Very good

The front desk picked up the phone, after midnight, and conversed with me. This is often a difficult expectation from other hotels. The front desk clerk seemed to care about my concerns to establish a late arrival, and seamless check-in, for my girlfriend (who had travel delays/difficulties). Thank you, sir, for the late night efforts.

Great stay, convenient location, excellent breakfast every morning. Amazing customer service, excellent cleaning crew. Highly recommended stay if your in the area!

The staff truly stood out. Everyone was friendly, welcoming, and always ready to help, which made the experience even better. The breakfast was also great, with a good variety and quality options to start the day right. If I need to visit Dallas again, I will definitely choose to stay at this hotel. Highly recommended!

The hotel was good. It’s the traditional by the side of the road Best Western. It was mostly clean although the room felt a bit damp and had a very subtle mold smell.

Everything was excellent, especially the staff's attention toward us. Thank you.

Clean and quiet The pillows were too little and hard

Exceptional

Clean room. Quite.

The hotel is clean with great breakfast and friendly staff

Rooms clean, staff very friendly and efficient and it's really nice to have the great breakfast options. This was our 3rd stay while in the Dallas area and will continue to use!