Hollywood Hotel

I didn't use the bistro or the pool, but they both looked pleasant. The location is handy for buses and the Metro station, and many interesting or necessary places are easily accessible through those or on foot. The only downside was the poor wifi, which caused some problems. Aside from that, I thoroughly recommend this hotel.

I would like to commend the staff of the hotel for bring so accomodated and helpful.

Rooms were clean and accommodating.

We had to move rooms due to ants invading our first floor room. The staff tried multiple times to spray but they just kept coming in. They did end up moving us to another room but it wasn’t renovated.

Does not match the photos, power outlets were falling out, damage on walls and surfaces, hair found in bed, overall a very bad experience

Very good

Not really well maintained.

Weak shower water pressure sucks

Exceptional

Bathroom floors had not been cleaned. Ants in bathroom. No coffee maker in room and no option of room service.

Exceptional

Loved it!

Superb

It was okay experience and not liked the property much

Thank you too for providing EV charging in the parking lot. Please note: overnight parking is $40 added to the cost of the amount paid through Hotels.com. There are few other parking options available. There is no in room coffee??? There is also no coffee in the lobby. The restaurant downstairs charges $10 for one cup of drip coffee to go? Almost no Vegan options in this restaurant. And the request for a late checkout time is $100 even though I checked in the night before at 11:00 pm? They automatically charge your card if you aren't out of there by 11:30 am? A lot to pay for staying for only 12 hours.

The staff was incredibly helpful specially Michael, and the room was both nice and clean. The breakfast was quite healthy and delicious, and the parking was easily accessible and convenient. The overall cleanliness of the place was commendable, and the pool was an amazing feature.

For anyone on the staff reading this. DO BETTER.

I really like the hotel. I had issues with electrical outlets near the bed (they were too loose and the plugs constantly fell out). I also struggled with the AC. It is motion detected but it appears it only works when you are walking around in front of the thermostat. If you sit on the far side of the room to watch tv, or go to bed, the thermostat doesn’t record movement and thus doesn’t keep the temp at the temperature you set it to. This was frustrating in the middle of the night, waking up super hot, and having to get out of bed to move around so the AC would detect movement and come on for a period of time.

The air condition unit in the room was not working properly, and it was HOT in room. They could not accommodate me to another room or fix the air conditioner until the next day. Manager was very unaccommodating to me as a guest. No discounts or anything. The worst customer service that I have ever received.

The hotel is beautiful and front desk receptionist/greeter Michael was friendly and helpful. Beautiful room with all the amenities. Great stay.