Hyatt House LA - University Medical Center

Exceptional

Exceptional

Very good

Very clean, spacious and comfortable!

Nice large room with stocked kitchenette and sitting area. Breakfast was good with a nice selection of fresh fruit, yogurt, scrambled or boiled eggs, bagels, croissants, breads, sausage patties, fried potatoes, biscuits and gravy, and more. Drawbacks: HORRIBLY ROUGH SHEETS, probably polyester, that prevented all of us from getting to sleep until we simply were too exhausted from tossing and turning and the late hour and finally fell asleep. The parking fees are OUTRAGEOUS, $42 to $55 per night. The windows cannot be opened for a little fresh outside air. There are two black-out shades per each window and the one closest to the window pane needs fixing as it keeps coming out of its slider. Even with double blackout shades, too much light came into the room from the sides. Staff went out of their way to be helpful even driving with me to show me where to park—THANK YOU LADIES!!! The trains run all night long and even though we did not use the earplugs which the property provided, the train whistles did not bother us. I will not return because of the extremely high parking fees and MOSTLY BECAUSE of the HORRIBLE SHEETS!!

It was great and clean.

Very good

Overall property was well kept, staff at the front desk was helpful, breakfast was good, and the hot tub was relaxing. I would stay there again. I only wish parking was free.

The suite was nicely designed and supplied with dishes and utensils in the full kitchen, which was so useful for our larger family. The kids used the pool at every opportunity and everyone enjoyed the breakfast.

The place was clean, comfortable beds , great parking, the only thing was that when we went down for breakfast most of the food was gone, and breakfast had only started for one hour!

Beds were comfortable The air conditioner was loud and disruptive to sleep

It was clean and comfortable

Exceptional

Close to hospitals and clinics

Staff needs more training. I had requested my lodge invoice many times for reimbursement purpose. They only sent me the invoice for car parking fee and told me to ask booking.com for the invoice since I booked the hotel from the third party. But Booking told me the lodge invoice is always at hotel side. So I contacted staff back snd they were kicking the ball and throw me a no invoice saying. I then contacted Hyatt Headquarter asking the solution, then your staff just eventually sent me the lodge invoice. So either your staff lacks of training and have no idea how to get the lodge invoice if customer booked from the third party, or they do not want to spend time finding the invoice.

Very good

Exceptional

Perfectly fine stay. No issues

Clean room, nice pool, good breakfast.

Everything about this hotel was really nice. Looked clean, good price, and the bathroom was modern! The only issue I really had with the stay was the water pressure was not great. There was barely strength in the water, and the water temperature was not hot it was just luke warm. The bathrooms water temperature was luke warm and the water pressure was very low. Couldn't have a nice hot shower, more of a warm rinse. The TV took a while to turn on and work as well.