The Best Inn & Suites

I booked this hotel because it was a good price and had great reviews. Well someone was lying because it is the worse place I have ever stayed! Dirty, horribly run down, the pictures online are not true at all, most of the outlets in my room didn’t work, no phone in the room, no conditioner or body wash, no coffee maker or cups, no ice bucket, tv didn’t work, the pillows were so lumpy, mattress uncomfortable, there were stains on the sheets, even fresh blood. I was so grossed out. The breakfast was so mediocre. The staff was ok. Overall I was so incredibly disappointed.

The hotel

If you have kids don't stay here. The facility was not clean. Garbage in the halls, dust coating everything, sticky surfaces, BBQ sauce spilled in a dresser drawer, and the toilet lid was broken in our room. The building smelled of pot and it was overwhelming. Doors do not feel secure. I could go on and on but to sum it up it's not clean nor well taken care of.

The room was and bedding were clean. Some furniture needed replacement/was broken (lamp and dresser drawer). There was no TV service--just a screen with interference. So, an inexpensive place to stay that could use a bit of TLC. Breakfast included hot entrees.

Horrible place

The place was very clean and the room was very comfortable and easy to relax in. I felt safe there and was able to not worry about being rushed out. I would recommend this place to my friends and family.

Very good value. Cheaper than most hotels. Had mini casino inside. Complimentary breakfast. Lots of places nearby delivered food.

Worst hotel! Smelled like musty urine. Dirty rooms smh

Dirty

Nothing. The pictures posted online do NOT match what nightmare you walk into. Everything! I don’t usually complain or have an issue staying in a “cheaper” hotel, but This place was absolutely DISGUSTING. First of all, they do a $100 CASH deposit which is sketchy in itself. Upon arrival, it was sketchy and run down from the outside. Not well lit up. Looked like straight out of a scary movie where they steal, traffic, or k**l people. The man at the front desk was actually nice and very helpful (that was the only positive). He kept my boyfriend’s drivers license and went down the hallway with it. To do what? Idk, as all the office stuff was right in front of us and you don’t need to keep it. They just look at it to check the reservation. Then, he gave us a room and in the whole place they only had ONE room key for every single room. He had to let us & everyone else in their rooms with the single key card. We never got one. We walked in the room & it smelled like death, the floors were sticky, and there were bugs crawling on the ground. The floors, walls, ceilings were in bad condition or at least not acceptable for a hotel. Upon inspecting the room, there were stains on the bed, broken AC, only one lamp worked, and DIRTY UNDERWEAR in the bedside drawer. We got out of there right away and demanded a refund. The man said we would be refunded and was very polite about it, but we have yet to receive the refund. They had a cancellation policy so we couldn’t just leave right away- even though our gut instinct was saying abort mission this place is sketchy, we at least had to go in and see the conditions in order to get our money back.

Couldn't get the TV to work. However, everything else was pleasant and satisfying.

The stay at this hotel was one of the worst experiences I have had in a hotel. It started with them giving me a room that had something leaking in the bathroom. And moving me another room that has broken furniture and broken fixtures, with an uncomfortable old mattress. Also the towels that were in the room were dirty and had to be replaced after they cleaned the room they again replace the towels with dirty towels. The so called included breakfast was nothing but toast. And not refilled.

Nothing really Wouldn’t know

For sure 3 out of 4 rooms I was shown had visible and you could smell the MOLD. The 4th one you couldn't see but could smell mold. I'm highly allergic and suffer with asthma! Nastiest hotel i have ever been too in my life! It seems I will need to dig deeper to find my next hotel when I visit other states, because this one should not have been on the list at all! I wish I would've taken pictures, but I was past exhausted! This was the worst part of my trip!

The interior is nasty and poorly cleaned. The floors inside the room were sticky. The breakfast was vile and I swear the eggs and potatoes were the same from the day before. At least they didn't charge me $200 for a room I guess.

Clean room

the room was clean.

The sheets has blood on it 2 sets of it

Nice place

I don't eat hotel breakfast, especially when there is no place for the cook to wash their hands. Markham, IL The Best Inn & Suites, needs major extermination. Ants ants ants everywhere, crawling on the ceiling and walls. I was so frightened I slept with all the lights on wrapped in my cover. Foul smell coming from the bathroom drains. No mattress pad, sheets too small and the list goes on ?