Crowne Plaza Memphis Downtown by IHG
About Crowne Plaza Memphis Downtown by IHG
Located in Memphis city center, this hotel is just 15 minutes’ walk from the bars and restaurants of Beale Street. It features an on-site restaurant, outdoor pool, and free Wi-Fi. A flat-screen cable TV with pay-per-view movie channels is included in the contemporary guest rooms at Crowne Plaza Memphis Downtown. A work desk and coffee-making facilities including a mini-fridge are provided. The modern Notes & Provisions Restaurant and Bar is open for breakfast, lunch, and dinner. It features a full-service bar and serves a variety of dishes. Guests can browse the Memphis Crowne Plaza’s gift shop or work out in the on-site fitness center. A business center is located off of the 24-hour lobby. A transfer service is based on availability and travels within a 3 mi radius of the property. The Cook Convention Center is less than 5 minutes’ walk from the Downtown Memphis Crown Plaza. The Pyramid Arena is less than 10 minutes away on foot.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
Reviews
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Well I had no idea I was paying two hundred ten dollars with breakfast witch is the best part but I had no idea I’d be paying to stay in a coast guard barracks with guards on duty and a lobby full of safety meetings and stuff but it was ok besides that I guess
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N/A
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Everything N/A
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They “accidentally” over charged my room by $200. I’m sure if I wouldn’t have noticed they would have never corrected it. Very short staffed. Rooms are clean but run down and in need of updates.
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Ni
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We didn’t actually stay at the Crown Plaza. The National Guard took over the hotel so we were moved to the LaQuinta Inn. It was very nice once they fixed a shower problem. They even shuttled us back and forth to the Crown Plaza for our breakfast we prepaid for.
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Great customer service, I look forward to coming back. The deposit was a shock so be prepared i think it was like 100 pre night
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My reservation was canceled by the hotel due to overbooking. Worse yet, they lied to me upon checking-in claiming that “it was cancelled by Expedia”. They then offered me a “free” stay at another, their “sister hotel”; but after dropping me and my family there, they wanted to charge me for the stay. So another lie. I had to stay for one night there because it was late and inconvenient to find an alternative. Very disappointed by the way the Crown Plaza manager treated me with her super ego (refuse to listen), no apology (blame on Expedia instead), and many lies along the way……Not a truth worthy admin team here right now; Hope things get changed in the future.
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Superb
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Good and filling
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Good
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Superb
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They were mostly focused on the huge amount of Bational Guard soldiers. It reminded me of my Army days, except the Army didn't pay for a prime? accomodation.
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It was only adequate. Not what I expected from a Crown property. They were mostly focused on the huge amount of Bational Guard soldiers. It reminded me of my Army days, except the Army didn't pay for a prime? accomodation.
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Not as close to Beale as i wanted but very impressed with staff. There is a shuttle to Beale area so that was helpful
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I am writing to request a refund or compensation in the form of points due to several issues I experienced during my recent stay. When I arrived on Thursday in the pouring rain—after multiple delayed flights—the shuttle driver was extremely rude to the couple dropping me off under the covered drive. He became visibly impatient as I gathered my belongings and made sure I had everything, which created an uncomfortable and unwelcoming start to my stay. At check-in, the front desk associate went on at length about the breakfast served at the hotel. Only later did I discover that it was not complimentary, which felt misleading and added to an already frustrating arrival. When I got to my room, I attempted to use the restroom but couldn’t because the toilet chain was broken. Maintenance was initially sent to the wrong room because the front desk didn’t verify my room number, causing further delay. Later that evening, when I tried to take a bath, I discovered there was no hot water. On Friday, I received a text message asking what could make my stay better. I responded, but I never received a reply or acknowledgment. This lack of follow-through and communication was disappointing. Overall, the service and condition of the property did not match the price I paid. The experience felt comparable to a much lower-tier hotel, and certainly not what I expected during such an important weekend as the St. Jude Marathon.
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Shuttle to downtown Shuttle to airport with charge $25 Spacious room The deposit was not clear in booking .com and was a big amount Coffee Station only till 11 a.m No shuttle from the airport, even with charge
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All the amenities and great staffing Nothing all was Great
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Nothing all was Great
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Do not stay here! It would be better to live in a tent. We left early.
