Holiday Inn Downtown Memphis by IHG

Location was great, walking distance to everything including Beale St. The actual hotel stay was very dissapointing. NO A/C in lobby during multiple 90 degree days. At check in our room was at 75 and it took over 6 hours for it to reach 70! When the a/c was on, it made a loud rattling noise the entire time it ran as well. The "fridge" cant even be called that as it shuts itself off for like 8 hours delay at a time for "energy conservation" so anything you put in there never gets cold. Hot water was hit an miss, room was clean but we had to ask for basic trash/towel service multiple times before it was done. Everything is outdated and worn and needs a major renovation. On our 3rd night the elevators didnt work for over 15 min and we were on the 10th floor. For a Holiday Inn branded hotel it was very dissapointing and we were surprised it was this bad for rhe many we paid it was not worth it. And many guests we talked with during our stay had the same or even worse issues as we did. Not up to a Holiday Inn standard at all. We will not be staying here again when we make a return trip to the Memphis area.

The Bad: Ice machine on our floor wasn't working (or maintained). Worse yet, there was a leak in the bathroom in the floor above us, leading to a flood in our room. The staff was terrific in dealing with it (e.g., comping us a breakfast). This may have been an isolated incident, but combined with the ice machine I'm not quite sure. Overall, I would stay there again.

My first issue when I went to take a shower and there was no hot water. The second issue was when I woke up at 1:30 am and the room was 76 degrees. I called the front desk and explained that the air conditioner wasn’t working in the room. She asked me if I wanted a fan. I were down to the front fest and request a different room for the rest of the night. She did give me a different room. By the time I got back to the room it was 82 degrees in there. We threw our possessions on the cart I got from the lobby and moved to the next room. The rest of the night went well. We got up and checked out at the front desk and left for the trip back home. About an hour later we stopped to get something to eat and she realized she didn’t have her lower denture. She said she probably left them in the first room 1263 when we were in a hurry to go to the next room. I called the front desk and and if they could have someone check the room. She said to call back in a half hour or so and she would have housekeeping check. I’m the meantime we got on the road again and call back later and she confirmed they had the denture and put it in the lost and found then gave me instructions on how to get it sent to my house. I went to the post office and sent a prepaid envelope to the hotel which will be delivered to the hotel on 6/11. I hope that works out. Please call me when it gets shipped. Thank you. William Meinders. 618-741-8242

Smelled awful. Apparently an ice machine broke and flooded so the carpets were wet. Someone puked in the elevator and nobody cleaned it all night, was still there in the morning. Very expensive for a holiday inn. Would never stay here again.

Nothing. These pictures on Booking.com are VERY outdated. There is not a pool. The hotel has a gutted 4th floor. The stairwells were NOT locked. Some floors had trash and old things stashed in them through the stairwell. I wasn't able to park myself, yet the valet company that is paid to take my car and park it is not responsible for it and then have complete access to my vehicle all night. The very next day, things are missing and in disarray in my car when they brought it back. ONE SINGLE NIGHT VISIT There was construction throughout the hotel. It was not in nice condition. The pool was covered with a deck. Booking did NOT inform us that it was valet parking only. The valet parking stole from my car. They messed up and changed my first name on my reservation, and claim to have not been able to find my car on camera to verify who stole from my car. They also claim to have refunded me the parking fee, which I have not received. They also charged my in-laws and me for my room. My bathroom door would not close. The door was not hung right, The hotel supervisor has not reached out at all regarding the matter, and the Valet company owner, Jarvis, says there is nothing left he can do. Every hotel manager is in a meeting when I call, and their voicemail boxes are full, so I cannot leave a voicemail.

Could use renovation- shabby- torn curtains.

Old

The room was nasty. Carpet stained. The bathroom floor was dirty. The curtains were torn. The sheets had stains on it. Had to get housekeeping to change the sheets. The toilet paper holder was barely hanging on. The hallway by the elevator smelled like feet really bad. There were also nets in our room. I never been to Memphis and this was a horrible stay. Not nothing. When I asked why it's not clean the housekeeper said they were about to start renovation so please be patient. :) :) really

The staff were very friendly and helpful. The room was clean and bed was comfy. We were disappointed that we could not make use of the bar because they do not have a liquor license currently.

Need to wait for hot water 20 minutes to much weed smoke smell.

Great location

No parking! Valet only! Room was clean but bed was really soft! Staff was great and close to Beale street!

Parking was pretty easy. They have valet only which was fine. The staff were super nice and friendly. Our only issue was the hot water in our room was not working. We were there for only one night so it wasn't a huge problem, but had we been there for longer it would have been a problem. This hotel is directly across from the Peabody ducks and only a 5 minute walk to Beale St. Very convinient location.

The valet was good the lost my keys 3 times the day I checked in. Everyday was a problem finding my keys and I don't know what they was charging to park for. The property air doesn't work and they will offer you a fan to keep cool in the rooms. The ceiling was leaking water. No ice machines or vending machines. Showers molded. A horrible place and their attitudes suck as well. Don't waste your time or money staying there. The experience was garbage!!!!

Having to pay for breakfast and parking

The hotel hallways were dirty and stained. The door to the hotel room was not able able to deadbolt due to door jam being out of alignment. Security lock was loose. Bathroom was sticky and countertop was coming apart. Hot water took 15 min to warm. Room carpet was stained. Maid did not make bed on days serviced.

Valet parking was great, however the room had no air-conditioning or hot water. Kinda ridiculous at 200 + a night...

Downtown

Pool not available. Toilets hardly work, no hot water, refrigerators are frozen

Clean