La Quinta Inn & Suites by Wyndham Mesa Superstition Springs

The room was decent overall, but I noticed several cleanliness issues. There were crumbs in the bathroom, the room had a noticeable smoke odor, the nightstand appeared not to have been wiped down, and there was dog food left in the elevator. During my stay, I did not see any housekeeping staff. I have stayed at this location before and had a better experience, which makes me wonder if there has been a change in management or housekeeping standards. The excellent service from the evening staff was appreciated, but the cleanliness concerns were disappointing.

The staff was very good. It seemed like the check in process took forever due to the way the computer system was designed.

It was a great stay. Easy check in. Clean room and common areas. Enjoyed breakfast.

I booked this hotel for its location. That's the only thing about it that was helpful. We were left to sit and wait in the lobby for almost an hour and a half to check in. The clerk on shift was trying to find hardcopy 12qforms to get us checked in. She said the delay was due to the computer crashing. Finally another staff member came up to the desk to help get us checked in.

Exceptional

The room was clean.

The room was nice and beds were comfortable. The staff was not the most helpful. Checking in, another customer couldn’t get their tv to work and the lady at the counter said he could try the ones in the lobby but also said “I don’t know how to so you have to figure it out” the next morning I was by the entrance which was directly by breakfast due to a very small lobby, I had our dog while waiting for my daughters getting breakfast. A worker continually walked by giving dirty looks. There was a giant spill on the ground that stayed there the entire time. The hot food was all out. My daughter then held the dog while I grabbed juice and the worker scolded us for having a dog near the food even though it was a dog friendly hotel and we were in the lobby. Another guest at the front was complaining to another worker that they never brought a crib she asked for repeatedly. That same evening my key card stopped working and my children and dog had to wait in the hall while I went to get a new one. It took over 20 minutes due to only 1 girl working. That girl was very helpful and kind though. It seemed like most of the staff there were not helpful or personable at all though.

Used the hottest was nice and breakfast was as expected.

Location is good. Close to restaurant among other things. The front desk was unattended to the point that guess were waiting to check in that is me included. I also tried to pay for some item in cash from your convenience store in the lobby. That you only accept credit card. So I went to the restaurant next door. And when I took a shower the water drained very slow. Making it very uncomfortable to shower.

4pm and there was no one at the front desk to check in. Waited 10 minutes before someone showed and by then there were 5 of us waiting to check in.

Pleasant

Everything was excellent!

The continental breakfast was good. However we thought our room was clean until we found a dirty mens underwear inside a night stand and a dirty wash cloth on the shower curtain. I complain at the front desk when we checked out and all they said was that they will put extra points in my account. I took pictures of these things and showed the front desk clerk.

Complimentary breakfast Drains clogs, beds seem smaller than a queen, stained linen

Staff was wonderful perfect for my needs

Exceptional

Exceptional

But

Lots of trouble using the laundry system. Staff tried to help. Still didn't work. It wasn't a problem with the equipment, it was the digital billing system.

Very good