Z Ocean Hotel, Classico a Sonesta Collection

It’s closed down

I reserved a room for my birthday only to arrive to hotel building that was closed. I had to stand outside reading a city ordinance while attempting to find another place to stay. I was never notified before my arrival. Just fantastic.

$45 for valet parking per night is kinda predatory. Especially when there is no other parking but street parking.

Absolutely a horrific nightmare! Reached out to Expedia Saturday and was told they will contact manager, wanted a resolution or to be moved to another hotel. No one called or did anything . Monday I get an email that the Z Ocean is willing to refund my resort credit! This is not good enough! I want a refund or credit ! Nothing worked and neither the manager or engineer ever showed up with my several calls to the desk and conversations. Another couple complaints as I stood there as well. Appears the entire hotel nothing works! Expedia you should pull this off your page! First time I have had such a horrific experience!!

Not the greatest as expected, front desk people aren’t friendly at all

Everything was nice but it will be better if they have laundry inside the hotel overall its good

AC broken. Very uncomfortable beds. Best thing is the location. Wouldn't rebook here.

Staff was amazing ! The hotel Muneer’s a lot of work

The $200 per night room hold is wrong. For patrons who do not have credit cards, this practice is pretty oppresive.

It was very spacious! But very outdated. No restaurants, no bars, pool area not clean, jacuzzi had rips inside and it was dirty poor maintenance upkeep. Literally visited a friend’s hotel that was less expensive and beautiful. Up to date.

It has really went down. Air conditioning was broken. No towels. Bar and restaurant closed. So disappointing

The room that we were in was surprisingly spacious.

The property itself is located in a good area. Close to the beach. The rooms layout is nice for the rooftop PH rooms. The hotel amenities aren’t in operation ( No Bar, No spa) and the hotel is currently being renovated, which i agree it needs to be. Only 1 elevator works so wait times are longer than usual. The pool area is horrible. Does not look like the picture. The worst thing is that none of the hot tub jets work in the building. They still offer to fill it with warm water and just sit in it which is outrageous.

Privacy curtains were partially missing and the rest were off track and hanging down. Reported it to front desk about four different times to two different people and nothing was done. Jacuzzi jets wasn't working (wich is why i booked in the first place) and the water didn't even get hot! Ice machines weren't working. Staff didn't know or seemed to care about what was going on.....too much money for poor service and the quality of the hotel.

They charge for a $177 breakfast and one leaves disappointed because they only give a coffee and a donut, the hot tub does not serve the attention of the hotel staff they are terrible the truth I left very disappointed from the hotel

My ac may have been an issue however I didn’t complain about it nor was I in the room enough to truly notice. My stay was upgraded and I was pleased overall I will come agaijn

Paid Extra just for the private hot tub. A little bumbed due to the fact that their hot tubs dont use jets anymore since COVID-19.

Very enjoyable.. the tub was great

I travel alot. This experience was no way near what I paid for. I was reluctant to pay $1200 for 2 nights plus $100 for parking for 2 nights. I have never given a poor review. There are not words to describe our experience...it was THAT bad. :( 1.The phone didnt work. We had to go down from the top floor many times to ask for help. Only 1 elevator worked. 2. The hot tub was unusable. Chunks of the tub itself were missing. 3. The toilet had no water in the bowl or tank. Maintenance came 2 times. Did not fix it. We had to pour water from the sink using the garbage can each time. We tried making sure thatvwe used the restroom elsewhere when we could. 4. Lights didnt work on the deck outside. 2 lights didnt work inside. Room was dim. Maintenance couldnt fix. 5. Our shower tile seat was cracked looking as if it would fall. Soap scum built up from previous users. Used personal item dried, pushed into the corner. 6. Hair in the "clean sheets". They were not changed. 7. Air conditioner rattled all night. Fan was stuck on. 8. My package included free breakfast. The person at the desk, Very nice person, Stated there was no breakfast at their location. 9. Dirty on counters, cabinets had finger prints everywhere from dirty hands. I can overlook things, but this was too much. We avoided the room as much as possible and slept in our clothes. I have called and left messages for management with no response.

They had so many services closed and the facility was very run down and not clean so i was told i could cancel my reservations and find a new hotel. Bryant was the manager and he was very helpful and he confirmed i would get a full refund.