Hilton Garden Inn Miami Brickell South

Prompt valet service.

Good

N/a N/a

A1 hotel!

You can take a bus into town to shop and eat

I am writing to express my disappointment regarding an incident that occurred during my recent stay at your hotel. I was celebrating my 50th birthday and was looking forward to enjoying a pleasant evening at your property. Unfortunately, my experience was negatively affected by an interaction with one of your bartenders, Leon. During our encounter, I found Leon's behavior to be rude, unprofessional, and disrespectful. The situation escalated into an unpleasant argument, which significantly impacted what should have been a special and memorable occasion. As a guest, I expect to be treated with courtesy and respect, regardless of any misunderstanding that may arise. I rarely submit complaints, and I am not someone who becomes angry easily. However, I felt compelled to bring this matter to your attention because the level of service I received fell far below the standards I associate with the Hilton brand. I would appreciate it if management could review this incident and take appropriate action. I also hope that steps will be taken to ensure that other guests do not have a similar experience.

Clean room

Staff were very friendly and helpful. Location and the fact that the hotel is NOT a high-rise building were huge pluses for me. I purchased a room deal that included the breakfast buffet, which was very good. I didn’t park a vehicle or use the bar so I can’t speak to either of those amenities. The downsides were dirty/ old carpet everywhere in the building and low water pressure in the shower.

Easy fast check in, room was spotless and breakfast was very delicious.

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brickell walking distance. Very nice area , clean rooms. If i go again definitelly stay there. vale parking is must. There is no way you can park yourself.

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Very good

It has been upgraded over time. It was cool for a quick weekend trip.

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Would not stay at this hotel again as they did not provide what was advertised. When I booked an hotel the first thing I think about is security. On the website they described the hotel as having a safe. When I arrived in the room there was no safe. When I enquired at reception I was told that the safe was in the manager's office and individual safes will be provided. When I then came to use the safe with my valuables, I was told that the paperwork was not available for me to fill in, to be able to use a safe. I find this excuse to be very disturbing. In 2026 a company like Hilton should have template form stored on a computer, so that forms can be printed when needed. Also the second reason I choose hotels is cleanliness and up to date maintenance. When we arrived we put all our stuff away, then when out for the evening and returned to have a shower. When turning the shower on the handle came off in my wife's hand. After calling maintenance and waiting 20 mins, we were told we had to move rooms, as this cannot be fixed. We then had to repack our stuff and move rooms. This was very upsetting and frustrating for my wife. The desk staff did their best to assist, but management and maintainance teams are not up to the standard we are usually expect from the Hilton Brand.

did not pay for extra brfast

The first room we stayed in was in good condition..ok for a one night stay... The second room not so much.. The room is need of some updates, the TV was not working, the AC unit was very noisy, the thermostat was falling off the wall, not all lights were working and one of the bath towels was old and stained.

The second room not so much.. The room is need of some updates, the TV was not working, the AC unit was very noisy, the thermostat was falling off the wall, not all lights were working and one of the bath towels was old and stained.

Very good