Residence Inn by Marriott Palo Alto Mountain View

I think breakfast must be better.

Start to finish, the facility and room itself felt neglected. My room was riddled with maintenance issues: the closet door kept falling apart, and the front door was so sticky I could not open it properly, requiring a visit from maintenance. Halfway through my stay, I asked for a room reset, but housekeeping completely missed the mark. They did not clean the bedding or microwave, and I ultimately had to redress my own bed. I also encountered spiders and wood roaches inside the property. The structural issues extended beyond the room. The hotel completely removed its pool but failed to update the website or notify guests beforehand. This was highly disappointing, and after learning that they have no intention of ever bringing it back, this location will be eliminated from my list of stays. Peace and quiet were nonexistent. I was constantly disrupted by a barrage of noise, including dogs barking at a neighboring complex, a leaf blower running right outside for well over an hour, ongoing construction, and loud music. This facility is in desperate need of an overhaul to rise to the Marriott level I normally experience.

The staff were friendly and helpful. The space was big enough with utilities and clean.

Good

This has a great location for visiting Mountain View and Silicon Valley in general. We had an updated room and it was very clean and nice. Staff provided extra blankets when requested very quickly. The facility is currently being renovated so breakfast was grab and go instead of a in a dining room, still there was a hot buffet. The pool was not in use because of renovations, but we didn't need it as we were in town for a family event. I would definitely stay here again due to room size and convenience of kitchens in the room.

Exceptional

Poor

Our request for an upper level was ignored we had called that morning They are remodeling and there is no breakfast room the door to our room did not lock etc

Great

Good warm breakfast

Exceptional

Property under construction. Front office operated out of a rental unit which made breakfast service a challenge for the staff.

Exceptional

Room was great, and a great deal

Clean

Clean room.Friendly staff.

The walls and ceiling are paper thin in this hotel. The person above me seemed to be up all night walking the floor. The ceiling creaked and you could hear every step. I finally got to sleep and the trash people emptied the dumpster around 6:30-7:00 am. I then got back to sleep and then the gardeners started with the leaf blowers right outside my window at 7:00 -7:30 am. I gave up at that point and just got up. I mentioned this to the front desk at checkout and the rep was deer in the headlights, not sure what to say or do.

Staff was great at check in...neighbors had air conditioner running all night next to my door...got no sleep..front desk couldnt help and didnt want to...it was the worst..said cintact Expedia for a refund...thought this would be new family gathering hotel.. definitely not...just awful! Front desk checkout was evwen worse...never stay here again

- Clean and well lit grounds and reasonably priced - Friendly 24/7 front desk service and they were all fantastic - Always available ice, infused water, and coffee - Did not use it but they have a laundry room - Perfect location if your intention is to stay really close to Mountain View (it was ours) - Really loved the kitchenette and the extra vanity space between the bed and bathroom - Walking distance to lots of coffee pizza and other places - Lots of lighting options in the room These were just small things that the management could consider... - The building 15 elevator was really noisy and bumpy. I don't know if there's anything they can do about it - They ran out of breakfast buffet items pretty frequently so I think a little bit faster pace with refilling would have been helpful - Construction was happening but there were also work piles and kind of work equipment everywhere and late into the day - We booked with the understanding there was a heated pool and then it was not open Again, these are minor things (not deal breakers) but Good for management to be aware!!!

Yes