Extended Stay America Select Suites Chicago Naperville West

We arrived late so had to wait for the on call staff. While waiting we were approached by several “guests” that were intoxicated. While checking in two other impaired guests entered. We had also observed a group of men along the buildings exterior that were partying. When we arrived in the room it wreaked of pot. We returned downstairs and asked to cancel our reservation. We felt very uncomfortable

Broken screens, overflowing trash cans. Loud music and sketchy people hanging around

Nothing in the kitchen to cook with. No pots and pans or anything.

I was told the elevator works going up, but breaks down on 2nd floor. Each night the rear stairwell got stickier & stickier. It was never cleaned during my stay. The stainless sink in the kitchenette had a brown-colored stain in it.

Elevator in bad need of service, got stuck a couple of times, staff said work order in but awaiting part. Was there two weeks and not fixed as of my checkout date. Room door did not close properly and countertop cooktop not working due to bad wiring. Lobby staff said electrician was called, no one ever showed.

Room wasnt clean

I didn't like that I paid for my stay and was still asked to leave the following day and not able to extend when I did nothing wrong

Front desk clerk was horrible

Horrible! Will never be back.

The front desk attendants The condition of the room. Did not feel clean at all then they have an envelope suggesting a tip. I got a tip alright. Lower the rates and upgrade the rooms

Horrible!!! Smell of weed, nonsmoking facilities but people smoke in rooms and smell spreading from room to room:

At first when you walk in it smells. But we decided to stick it out. Then after arriving to our room it seemed dusty and outdated. We stuck with it. Then on Friday when I was working ( I work remote) I was on break and laid down and my wife saw a roach crawling on the head board. We had to leave right away because my wife had allergies. Then we understood why her allergies were bothering so bad when we came back to the hotel. Nice staff but the hotel needs updating and better cleaning.

Good location Dirty, toilet wouldn’t flush.. towels had peoples hair on them… old mc Donald’s bags and wrappers was in cabinets and someone’s underwear was stuffed in the recliner chair.. also had burn holes and burn marks on counter ( for being a non smoking room )

Roaches

I stayed at this hotel for 2 weekends and the experience was terrible both weekends in 2 separate rooms. For one, it took 1 hour to cook bacon on our stove top and there was a bug splatter one the wall and when I asked for it be cleaned. The response I got was “house keeping was gone for today and that they would clean it in the morning”. So, not only did I have sleep next to it but in the morning no one ever showed. Another instance of the terrible cleaning was that there was trash in “our clean” room after we checked in. This place is terrible and extremely unsafe. There were random people off the street inside the hotel just sitting on the carts by the broken elevator. I would never stay here again and hope no one does either.

Too expensive

Clean and accommodating

Weird smell in the room. Not well maintained. If there are other options during the lollapalooza that weekend, I will stay here.

Dewayne was very friendly and professional!

it is convenient nice and a good price