Hotel Indigo Naperville Riverwalk by IHG

Our stay was good. Spent the night walking the riverfront with a little shopping. We wouldn’t waste out money next time on a river view.

The staff was very helpful and I especially loved the room with a balcony!

Staff was very helpful, great location. Very clean

did not have breakfast did not meet my expectations for a hotel at that price

Great location for what I was doing

It is a great choice

Very good

Exceptional

The room I booked was not available. In order to get a king bad I needed to downgrade to a standard room next to the elevator and was still charged the premium room price. Staff has. I cares not show any enthusiasm when approached. I’ve had better stays at a Best Western along the highway than this so called upscale hotel in downtown Naperville.

Excellent location on the riverwalk. Extremely clean and well appointed. Parking and unloading was somewhat challenging due to multilevel mixed use parking garage and two different buildings with rooms. Staff was fantastic! A 10% discount offered at some riverwalk businesses is included.

Didnt have any Too expensive

Nice place I stay there often but sadly manangement increases prices when events are going on so hard to stay there. Staying there over 13 years. Never given any perks upgrades etc any time I have been there. But I always enjoy it there and close to downtown

The property at Indigo Hotel is so clean and peaceful. I only had an overnight reservation but it was so beautiful. The Riverwalk,environment and staff won me over! The Ambiance is just so beautiful and relaxing!! I have found a new weekend getaway.

Good

Great spot, walking distance from everything. Lovely staff and overall great experience!

I love this hotel! The entire staff was very helpful and accommodating. I just wish they supplied robes. The room amenities were above par otherwise.

Location None

Beds were really comfortable, the shower had great flow and temperature, and downtown naperville is beautiful and full of great shops and restaurants. the room had dust and hair in the drawers and under the sofa bed. We stayed a week, so this mattered as we had to put our clothing and personals away. One day we came home at 9:30 at night, and our room was 87 degrees - someone had been in our room and turned the heat on. When we went to the front desk to tell them what had happened a young woman (I think "Lauren") was over the top rude to my wife and I. She was on her phone showing the maintenance guy pictures. We came up, and my wife began to explain what was happening and she cut my wife off and said something like "get to the point, what do you want?" it ended with her telling us she had already comped the night, and there was nothing else she could do. We didn't ask her to comp the night. We were concerned that someone had been in our room, doing things they ought not to have. I talked to the manager, and he was very nice. He said Lauren must have been having a bad day. He asked if there was anything else he could do, and I said it would be nice to get an apology. Lauren was the person who checked us out. no apology. No acknowledgment of any kind. No "thank you for staying with us.". finally, the housekeeping on the weekend was great, but during the week it was bad. They didn't "make" the beds, just kind of smoothed out the covers. The hotel has 'dynamic" pricing which I didn't know about, so some nights were under 300, and one was over 400 They also charge a $25 a night resort fee, which is absurd because there is not a pool or gym, and breakfast is not included (and expensive). It is gratuitous. Over all, if you just want a fun night, I would recommend this hotel. But for long-term stays, don't expect to be treated well.

We weren't able to sleep as the air was running but not cooling the room.

Property was very clean. Staff very friendly and helpful. Parking was easy.