Holiday Inn Express New Albany - Louisville NW by IHG

All around good stay

Again, had to ask for toilet paper and the room cleaned

On up side- great location, pool was nice, people were very helpful n friendly, spoke English good, great breakfast both days, beds were comfortable, heat n ac was great. All in all I will stay there again. Cost efficient to boot.

It’s in a great location in downtown New Albany right across the river from Louisville. I highly recommend, will stay here again.

The hotel is a nice. Though short on wash cloths and the tub water handle was broke and the toilet flapper needs replacing.

The staff were all kind and helpful. Pleasant faces to arrive to and depart from. Pool was great, perfect temperature. Room was clean and cozy

Staff were very nice. The breakfast was great and the fresh ground coffee near the entrance anytime you need to get coffee was good. Beds comfy. Located near the interstate.

Still had a beer can from the last occupants. The heat/cool unit was flashing 24/7 red and blue lights. It was distracting to sleep, I put shoes over the vents, to cover the flashing lights.I slept well after that. I give it a 4.5 of 5 stars. Minor oversight. But like I said overall stay was excellent.

Can't think of anything

The hotel was clean, the staff was friendly and helpful, and the breakfast was hot and delicious!

We are very pleased to stay at Holiday Inn Express. The room is nice and beds are comfy. We went to the pool and fitness room, both are well maintained. The breakfast is amazing and the staff is so nice

The staff was super friendly and the bed was sooooo comfortable!

Hotel was very dirty. I had to clean it myself upon arrival just to feel mildly comfortable.

Nice pool. Very quiet, clean rooms.

It’s was clean Location was a little sketchy

There wasn't a single thing i didnt like!

The room had no black out curtain so even with everything we tired the room never got dark (especially being right outside the awning light). Breakfast was basically shut down 30-45min from their stop time. We had, had trouble at a previous visit where they switch which room we booked. But we had decided to give them a second chance. Definitely won’t be back now.

Room and bathroom felt dirty.

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Wish there was small bar, small food restaurant in lobby. But everything was great.