AC Hotel by Marriott New York Downtown

I enjoyed my time here. The view of the river and the buildings surrounding the hotel was amazing. The gentleman at the front desk was amazing. I would stay here again.

Friendly and accommodating staff. The rooms were clean and in a great location

Room was very clean, staff was

Overall great experience, clean, friendly and professional staff. The hotel restaurant was great with a wide variety. Housekeeping did a great job and the front desk was excellent. I would definitely book this hotel in the future.

The shower was not very clean. There were two shower heads and we couldn't use the handheld spray because it was a little slimy and moldy. Room was kind of small for 3 people just because of there is nowhere to keep suitcases. I will say bed and pillows were really comfortable. Staff seemed confused but I think some of them were training

Exceptional

it was a cute room! i snagged a water view so that was a plus!

Everything from check in to check out Nothing

We arrived after midnight and bathroom was absolutely filthy. Had to change rooms at 1am which was less than ideal. Second room was clean but the entire situation ruined the experience. Elevators were also slow.

Clean, safe, convenient location. Would recommend it 100%. This was our first trip to NYC and it was amazing!

On the positive side, the location is good, within walking distance of a subway station and restaurants. The room was modern and a decent size by New York City standards. We were disappointed by the "river view" room. While there technically is a river view, it is only visible from one specific corner of the room. From the bed and most other areas of the room, the view is primarily of surrounding buildings. Our biggest issue occurred on the last day of our stay. We returned to the hotel in the evening to find that our room had not been cleaned. When we contacted the front desk, the situation was handled poorly. We were first indirectly blamed, being told that we may have left the Do Not Disturb sign on the door, which we had not. We were then told that the room had in fact been cleaned, despite this clearly not being the case. Eventually, a housekeeping team was sent to take care of it, but we had to wait in the room while they scrambled to find clean towels and make the bed. What was most disappointing was the complete lack of apology throughout the entire interaction. Overall, the hotel has a great location and comfortable, modern rooms, but the misleading "river view" description and the poor handling of the housekeeping issue left a lasting negative impression and unfortunately overshadowed what could otherwise have been a pleasant stay.

Exceptional

Room was very clean and spacious

-clean rooms -spacious double -elevators were quick for a Saturday -great shower pressure for the city, loved the rainfall showerhead -helpful and friendly staff

Room was clean. Great location. 10/10 stay!

Exceptional

Staff was great. Great locations.

Very good

Superb

Clean and very quiet room with good view. Walkable to all train stations, but takes 10ish min.