Aloft by Marriott Manhattan Downtown - Financial District

Clean room, professional staff

When we arrived at 4:00 PM, the AC was not cooling. I notified the front desk and was told an engineer would address it. After returning around 9:30 PM, the AC was still not working. At that point, we also discovered the sink and shower water were scalding hot and unusable. Staff sent an engineer, who was able to fix the AC, but the hot water issue was not resolved until the following day. We continued to experience intermittent overheating water throughout our three-night stay. The room also did not appear to have been thoroughly cleaned upon arrival, and all towel hooks had been removed from the bathroom, leaving exposed holes and mounting hardware behind. For the price paid, I expected the basic amenities and room condition to meet a higher standard. The bright spot was the staff. Everyone we interacted with was pleasant, professional, and genuinely tried to help. They did their best to make up for what appeared to be a poorly maintained facility.

Great value

The room was really nice and housekeeping maintained it well. But the elevator looked dirty and not well maintained. The night staff wasn’t very friendly/ helpful either.

Staff was extremely helpful at every turn. Love staying here while visiting my daughter in college. GM was a delight!

Lobby is tiny but has decent amenities (paid snacks and free “fancy” water). Elevators are super sketchy. Room itself was clean. Air conditioning very unreliable. At times our room was very very hot. Do not recommend this hotel for those travelling with young children as the rooms are very small. Very easily accessible to multiple trains. 24 hour CVS around the corner. Walking distance to Southstreet Seaport.

No crib delivered as requested. No crib

Location Under construction. The use of Febreeze in the rooms was overwhelming and gave me a headache.

Not bad overall. Kinda get what you pay for.

Easy to pull up and unload luggage. 24-hour helpful and friendly staff. Neat and tidy room, compact but clean and functional with sensible 11am check-out time. Good value and right next door to shops and restaurants, and walking distance to the nearby car-park. Also, free hot beverages for guests in the lobby. The jackhammer and drilling noise from the building site next door at 8.00am which couldn't be blocked out even with the double-glazing. And overnight parking was very expensive at $55, where the parking assistants insisted that ONLY they could actually park the car when I would have preferred to do it myself to avoid possible damage that the rental company could then bill me for. Also, when we drove back to the hotel to collect our luggage, the pull-in space was occupied by a large SUV that had been parked there for at least a couple of hours, thus obliging others to risk parking on double-yellows nearby. Staff should keep that space clear perhaps?

How clean and QUIET. Nothing to dislike.

I didn’t like how the property cancel my reservation after speaking to me and telling me I was find and my reservation was confirmed

We arrived very early on Friday and were allowed to check our bags in till our room was ready. This allowed us to venture out into the city and do some shopping and sight seeing. We came back and it did take a few minutes, but we were finally able to check in to our rooms. The staff was very helpful and the overall cleanliness of the room was in great shape. For what we needed the room it was perfect. Saturday night it was a little loud but it was due to the bar across the street and no one at hotels fault for that. It is in the older part of Manhattan, so the streets are very narrow and you can hear street noise. The good news was we were so tired from our adventures that this did not affect us. If you do have small children it could though. As when the police came by with sirens on you could hear it very loud and clear.

Nothing Customer service ; Booking a room. Lied about early check in times, can’t wait in lobby even though you have a room there before check in. No refund given

Nothing. I was in a car accident the day of check in and asked for a refund, willing to show proof of said accident that left my car unable to be driven and the staff decided to decline it because my card was already on file. I tried emailing and calling numerous time to talk to someone, but to no avail. That is extremely bad business and I will not be staying again. Also, the staff never picked up the phone. I called numerous times, to never get someone to pick up the phone. And when they picked up for the “Booking” personnel that was trying to help me, they were rude and short with him as well and hung up on him also.

The room is clean and comfortable. I love the location at the financial district because it offers a lot of restaurants and the subway with various lines is close by. The room is small, but that is New York.

Clean rooms, friendly staff.

Great location, easy access to subway, room was a good size and extremely clean. Definitely recommend

The room was decent and though small and comparison. There really was not storage as I am one of those guests that likes to fully unpack their luggage. However very convenient to subway and had plethora of food places near. Definitely a hotel I can stay at again for a impromptu weekend getaway as this what my stay was.

I loved the location and convenience to the subway/restaurants! There was a small homeless issue outside the first few days, but was resolved!