Extended Stay America Suites - Norco

Very minimal cleaning done if any in the room.

This property is not a real hotel. It is clear that it is mainly serving long term, live in state programs. Was so tired of people/guests asking if I had any smokes. Another guest followed me to the elevator while complaining that his monthly check from the state got reduced. Many transient, and long term residents. The lobby is clean. That’s where it ends. The amount of smoke, weed, and other smells is gross. We stayed on the 2nd floor. Hallways were gross. Spills and stains everywhere. The room/cell was very basic. The beds are really on metal cots. Blinds were broken and nasty. Stains on the lamp shade between the beds. The kitchen is bare. There’s a nice sign on kitchen counter telling you to simply call the front desk if you need any dining plates/utensils and they’d bring it right up. I did that, was told to come down and get it myself. After 4 days, I asked the front desk if we could have house keeping at least come do garbages and the beds. Was told cleaning is done every two weeks; and that it is my job to take the garbages out to the dumpster. DO NOT STAY here if you are wanting a regular hotel experience. That’s not what this place is.

Clean room. Very comfortable

Zero maintenance. Hallway reached the room smelled a cat pee. The floor was sticky in the room. The toilet seat was broken. The sheets were stained. The chair was ripped. And either it was blood, ketchup, or poop on the lampshade. We tried three different rooms in this hotel and every one of them was disgusting. We ended up leaving and not staying there in fear of bedbugs.

Upon first view, we were taken back a bit after pulling into the parking lot with the amount of people hanging out, cleaning excess amount of trash from cars that looked to have been sitting there for a while. There seemed to have been a medical emergency with paramedics & a fire truck present. When entering the lobby, the front desk looked concerned over what just occurred (that made me nervous). My interaction with the front desk was smooth and a good experience, the manager and the hotel clerk were extremely kind & very helpful. Upon entering the hallways to get to the elevator, I got nervous again with the potent smells. Ramen & MJ. When we opened the door to our room, it was noticeably clean, but has a strong scent of a watermelon spray. That bothered my family so we had to air out the room for a couple hrs & turn the air on to get the stuffiness out. The room has a microwave, stove, sink & full sized refrigerator which was very helpful. The bathroom had noticeable signs of wear and tear, the beds had metal frames so any movement caused squeaky sounds. We got accustomed to the room after a few hrs and truly appreciate the kindness of the staff, however this building needs some upgrades & repairs. Breakfast was grab and go style (packaged pastries, granola bars, coffee, hot chocolate & oatmeal packets), but not bad for what we needed on this trip. We did appreciate how well stocked & clean they kept that area. Upon checking out, we were thanked for our stay.

I will never stay here again

Smell from others cooking stayed in the hall way!!

Mold in the shower, everything was filthy including blood stains in the counter and bathroom floor. I had to buy Clorox wipes and cleaned what I could. Chairs in the room looked like they had been turn up by animals Bed was supposed to be a queen but it wasn't, it was sized more like a full size bed, bed was rock hard, bought a queen size mattress topper to make it more comfortable and the topped was abot 18 inches wider than the bed. Sheets smelled and were stained. Woken up numerous times by barking dogs. Staff was nice but that's about it, unlikely I'll ever stay there again.

I had to change rooms twice. The sheets were dirty, and the furniture was completely worn out.

Excellent customer service from all the employees

The room was non-smoking, however it smelled like smoke. The hotel advertises breakfast, however all they have are granola bars and coffee, that’s not breakfast. There were non-operating vehicles on the premises that made the place look dissatisfying. I don’t foresee staying at that hotel in the future.

It was dirty the room next to me was up all night smoking drugs I felt I got under the influence from the smell the hallway smelled I’ll never go back. I’ve stay there before and behind that experience was the reason I went back, but never again..

Good location. Surprisingly run down for a reasonably new building.

Horrible customer service. I needed a refund and staff was never helpful. I could never get a hold of managment.

I had a great stay with no problems! I would come back to stay again.

The staff are very helpful friendly

Nothing Everything is smoke stained and smells mildly like pee. Tried to cancel since I had until 6pm. Never got my money back. So insanely dirty facilities and thieves.

Once you get to this location you automatically get a sense of feeling that you are not safe. Once we were given our room keys the hall way right off the elevator smelled like cat urine and the carpet was full of stains. Not to mention the room was HORRIBLE! The side leather chair was extremely peeled off and the room has stains everywhere’s. Not to mention the restroom which the door has water damage and cracked walls. As soon as we walked in we walked right out and checked out. We weren’t even there 15 min when we ran out that door to another hotel. NASTY LOCATION.

This property was extremely unsanitary. The alarm was covered in plastic bags. The bathroom was not cleaned and toilet seat had brown waste. Furniture was ripped. But most disgusting was the hair and mucus stuff in pur sheets. I strongly suggest that you stay away this hotel.

Loved the staff