Sleep Inn & Suites Odessa near University

Exceptional

Lisa was FABULOUS

Horrible. Not much food was put out. The coffee and juices were watered down. Safety issue with elevator. Shook so bad I thought we were going to plunge to our death. The shower curtain was old and torn. There was soap scum around the bathtub. The pillowcases were so thin you could see the drool on the pillows. The comforters smelled bad - like they hadn't been washed in a long time. The ice machines on all 3 floors were not working. No ice was available.

Breakfast was horrible. Not much of a selection. The coffee and juices were watered down. Safety issue with the elevator. It shook so bad I thought we were going to plunge to our death. The ice machines were inoperable on all 3 floors. The pillow cases were so thin you could see the drool on the pillows. The shower was filthy. You could see soap scum around the bathtub.

Very good

The ac wouldn’t stay on it kept turning off so it wouldn’t stay cool in the room.

The property is under construction, phones didn't work. I made reservation through expedia for 6 days, but only used room for 2 days. Manager Lisa stated she would not refund my remaining days because I didn't booked the room directly with the property.i did reach out to expedia to be compensated for the other 4 days, however no one at hotel will respond. During my check out process sat may 16th Lisa did conversate with me. Her & I shared conversation on mental health. All this was due to my older son having an issue Friday may 15th. It started from the phone issues at property. The police was called to check on my son because of a few of his encounters at the front desk. I had encouraged front desk to call police.Now back to my check out experience I was never offered a receipt in fact Lisa ended up talking to another person at the desk to another woman who walked up to the desk. Not sure if the lady worked there or not. She was in regular clothes. Meanwhile I was tired because I worked overnights and just wanted to go home. I had to remind Lisa that I was trying to finish checking out. Then she stopped talking to the other lady to finalize my check out. I was never given a receipt of anything. There was another desk clerk there that was very helpful. She tried to accommodate my son even though his mental issues. I think her name was isabel. The morning I checked out she found a luggage cart for me. When I checked in Abigail was very nice. I appreciate the kindness.

Front desk was super friendly and helpful

Hotel was under remodeling but it was still a pleasant stay. Nice spacious room with excellent amenities.

Pleasant

Very good

The price for the room was very reasonable, being that we were just looking for a place to sleep. Breakfast was available but not much out there although the lady did ask us if we wanted to put food out she would as it was slow. So it would be fresh my mom had coffee and I had some juice as we weren’t hungry The room was a nonsmoking/accessible room it did have a cigarette smell not horrible to where we couldn’t stay which unfortunately you do see it happens where people simply do not follow rules or respect properties. We went in used restroom, went to bed in the morning washed up and headed out. My mom let the front desk know about the toilet paper holder coming out of the wall as it was put directly into the sheet rock with no support. We were charged for smoking in the room and for burn marks on the tv stand or tv table. I called the property repeatedly and the MANAGER has never spoken to me simply only kept having the general manager tell me that it was mandatory to charge me because they have a very strict policy, I repeatedly told her I do not smoke!! I /we did not smoke!!! I paid $77 for my room and at the end of my stay it cost me $407 I have been booking rooms through booking for over 10?years and I have never ever had a problem with being charged for anything other than my room. Absolutely no incidentals or anything. Needless to say this has caused quite a problem financially. The worst part is the manager not speaking directly to me.

The hotel room had such a strong smell of fabuloso cleaner we had to open the window to get some relief. There was no hair dryer in the room due to remodeling of the hotel.

This property was highly rated is why I opted to spend more for this location than others in the area. That was not the experience. Only vending machine had 4 waters, 2 lemonades and was unplugged after the desk clerk directed me there and said yes they had drinks. Checked under mattress for bed bugs. There was numerous hairs and what looked like could have been dead bugs, nothing crawling. We were put in a room at the end of the hall that had construction right outside the door. I only stayed 45 minutes and went back to the hospital to sleep in the waiting room of the ICU. Figured I would get more sleep there than at the hotel. My sons stayed at the hotel and said that the hotel filled up after I left and people were cooking food in their rooms. Said it smelled good but I don’t think that’s the safest thing when the rooms do not have kitchens. Needless to say I will not be booking at this place again and will be less inclined to believe the reviews on Expedia from now on as well. Hope others have a better experience than I did. Good luck.

Exceptional

Exceptional

Comfortable bed, close to our favorite restaurants. No bathtub, cold bathroom, only 2 towels given for 2 adults, one small rug for big bathroom. Keys kept deactivating.

Smoke detector was hanging from the ceiling. Only 1 ice machine working in the entire hotel. No hair dryer available not even at the desk.

It was very quiet and easily accessible to town. The mattress was old and dipped in the center. There was no breakfast; not even the continental breakfast which I was informed the continental breakfast is supposed to always be available regardless of the number of occupants.

Very good