Extended Stay America Suites Orlando Lake Buena Vista

Clean rooms. Staff were very friendly upon arriving and during our stay.

I liked only the friendly front desk staff. No maid service, cleaning only every 2 weeks (as told to me by the front desk staff) room next to noisy equipment room, floors were dirty and grimy our soles of our feet would turn black when walkingon the floor, the water after a shower drained suuuuuper sloooow, this location is known as a "halfway house" for people the are not able to pay their apartment lease. I would not recommend and we will not staying there ever again.

Easy to get too and park. Nothing comes to mind.

Great stay overall

Exceptional

Superb

Exceptional

Rooms are ok .smells bad..this place is very much on a budget..breakfast is nothing but prepackaged muffins..

They Never Clean my Room

My husband and I stayed for one night, which is all we could have handled if our stay would have been longer. I had made a reservation for a room with a king sized bed, but was given a room with 2 queen sized beds. When I went to the front desk to request a change to a room with a king sized bed, the receptionist was unclear on the details of my reservation and provided a vague explanation stating they didn’t have any king sized beds available. I asked how that could be the case since I had made my reservation two weeks in advance and I was provided no actual explanation.I overheard another guest making the same complaint right after me as well. The room also had a weird, musky smell inside, as if someone had smoked inside of it. Walls were paper thin so you could hear other guests in their room. There were also weird stains on the wall behind the bed frames. While we ended up having an ok stay, I am grateful it was only one night, as I do not intend to return to this hotel. The atmosphere felt a bit run down, the room smelled weird, walls were thin, and the employee front desk service was poor. Only upside was free parking and proximity to Disney world entrance but there are much nicer, more comfortable options just across the street.

Front desk communication during check-in was inconsistent and unnecessarily confrontational. After I fully cooperated and provided IDs for all guests staying in Rooms 213 and 214, the situation continued to escalate unnecessarily. My family felt unwelcome, and the staff’s attitude toward my wife was unprofessional. Overall, this was a very uncomfortable experience for a family stay.

The location was great ! The stairwells need attention because it was dirty and some of the stairs vinyl flooring were falling apart. The hot tub was not open.

Valeria is great, she is very kind and respectful. N/A

The staff was great. The hotel served its purpose but I didn’t like that the sink area didn’t have a door.

I liked the fact that is was close to Disney springs. Staff was ok. Some members of the staff were not professional, personable or helpful. Very unfriendly.

Exceptional

Everything Nothing

Exceptional

I liked the location. It was convenient to a lot of places. It was fairly priced There was some garbage in the hall that could have been tossed. The door to to our room would not latch well.

Exceptional