Holiday Inn Pensacola - University Area by IHG

Very disappointing experience. There was no hair dryer provided in the room, and when we contacted the reception to request one, we were told that they did not have any spare hair dryers available. Instead of providing a simple solution, we were asked to change our room to another one. This was very inconvenient and not the level of service expected from a hotel.

Sink drain was clogged. Otherwise stay was nice.

From the minute we walked in we knew we made a great choice reserving our stay here! I would book again for my next family trip. From the rooms being clean to staff being helpful and friendly.

The rooms are nice and the service was great!

It was as a decent stay. Fair warning we walked into a room that was vaped in and terribly hidden by a horrible air freshener. I told the front desk, I wanted to make sure we weren’t charged for it. Pretty easy going staff. Clean, room had a little mold in it which we felt when we woke up. Quiet though if you’re traveling.

The room was very nice and clean! There was also a pool that was also very clean as well. The staff were also very helpful.

1st room they put me in smelled like a locker room and had a stopped up sink. They put me in another room that was a little cleaner. Some clown smoking at the hot tub and some chewing tobacco in the elevator. Trash around the hotel when I left this morning. Expected more at that price point. Staff was very friendly and location is convenient.

Clean but don’t want to venture off property. Not a good neighborhood. Traffic is terrible. Huge tv’s in room but no guide to see what’s on.

Location is great.

This hotel was perfect in every way. Location great!!. Hotel was kept up very nice & clean. Hotel staff was extremly kind & helpful. I will def stay here again!!! Thanks for the great hospitality from everyone!

Canceled my room without notice

The staff were very nice. It was a clean hotel but , the bathroom need to be done over! The curtains was to short, the water didn’t work good in the shower & I at the end of the stay I realized we was in a handicapped room!

It rooms were cleaned freshly painted and the paint was strong the first day the staff was nice except the manager on Saturday morning. The location was close to everything Didn’t get the room I booked. Booked a standard 2 queen bed but got a king. I asked was breakfast included so I would know if I needed to pay prior to heading to the breakfast bar. I also called ahead and was told it was included. The second day. I was stopped at the bar in front of the guests as if I was trying to steal the same breakfast that I was told twice was free and the manager on duty was so rude and argumentative

Clean hotel with very comfortable rooms, the staff was very courteous and the location was superb and it even has a small gym

Breakfast was amazing! Thanks all!

Clean, close to the airport. Great welcome We called many times about the shuttle service so we could drop our rental car off and my husband had to fight to get a ride. Very frustrating, when u call and are told one thing and had to argue about it. Call the supervisor, etc.

Room was clean and quiet. Staff was friendly. We will come back again. Would recommend to others to stay here.

I Didn’t Like The Fact That I Was LIED To By The Staff I Booked A Reservation & Didn’t Even Get To Stay At The Property . I Arrived At The Property Came To The Front Desk And Told The Young Lady I Had A Reservation She Took My ID Did Some In The Computer She Was Looking Puzzled So I’m Wondering What’s Going On Because It Doesn't Take Long To Check In If You Have A Reservation Already. SoThe Young Lady Proceeded To Go To Back & Ask Someone Something She Comes Back & Tell Me You Guys Are Sold Out . So I Say How Are Youu Guys Sold Out If I Had A Reservation Already That Doesnt Makes Sense . So She Say Sometimes We Overbook As Another Young Lady At The Other Counter In Checking A Couple In So I Was Trying To Figure How Are The Couple Able To Check - In If You Guys Are Sold Out . Then She Say That Holiday In Express Can Match Youu Guys Price Wrote My Name & The Price On A Sticky Note I Was Going To Pay I Say Ok, I Go Next Door Explain What Happened Over At Your Property Then He Tell Me That They DONT Match You Guys Prices But Still Proceeded To Price Match Due To The Insanely Inconvenience On You Guys End

Clean, large room, great shower, our favorite Dove cleansing products. We did find that the door to the hallway did let in quite a bit of noise. Some young gents were having a fun evening, but not late into the night so we were ok with that. We would have liked a bottle of water in the room.

The pictures are not accurate. The bathroom does not ave a walk in shower as shown in the reservation and the outdoor area to sit does not have the umbrellas. The receptionist staff is very young and very unprofessional.