Embassy Suites by Hilton Phoenix Downtown North

Nice older property, we were only there for one night. After dinner we came back to our room and discovered a streaming waterfall around the light in our shower! Called the front desk and they sent up a maintenance man. He was shocked so they required us to move rooms. Just an unusual situation!

Overall a nice experience, staff was great.

The front desk staff Stephen, Alex, Karsyn, and Isaiah went above and beyond to make our stay an amazing one! Very accommodating and genuinely helpful with everything!! General staff were so friendly and went the extra mile to meet our needs. Looking forward to staying there again soon! Thank you all for making my family stay the best one yet!

Staff great and friendly, very accommodating Nothing all was great.

The suite was spacious, I loved the separate living room area.

The place was easy to get too, but they can’t really accommodate for EV cars. The chargers weren’t working so I had to park without charging my car. Other than that, the location is beautifully maintained. The kids had fun at the pool and the staff were very welcoming.

Very good

Very clean and luxurious for a decent price! Would highly recommend

The room was clean and the complimentary breakfast was great. The complimentary drinks at reception hour was a nice surprise. The parking is a little pricey at $104 for 3 days.

Very good!!!

I would usually give 5 stars for Embassy Suites, but this visit

Exceptional

Poor

Good people

Exceptional

The hotel was nice, our room on the 8th floor was clean and had a great mountain view, and housekeeping did an excellent job. We also enjoyed the pool and the complimentary breakfast. The main issue was the check-in experience. After traveling five hours from out of state, the employee who checked us in came across as rude and unwelcoming. The heavy sighs and remarks made us feel uncomfortable. We also observed a similar interaction with another guest. While the guest may have interrupted, the situation could have been handled in a more professional and courteous manner. On a positive note, another employee later helped answer our questions and was much friendlier and more welcoming. Unfortunately, I did not get anyone's name. The only other downside was the bed, which we found uncomfortable. I woke up with a sore back and expected a more comfortable mattress for a hotel of this quality. Overall, we enjoyed our stay. The breakfast, pool, housekeeping, and mountain views were all highlights. With a more welcoming check-in experience and better mattress comfort, this would have been an excellent stay.

The room could have been cleaner. The sofa bed had chip stains on the side of it. The sofa bed was hard as ever. But we loved the staff. From checking in to checking out, they were so helpful. My kids loved that the pool wasn’t freezing and it was indoors.

Perfect. I felt very safe

Location N/a

I was totally disappointed😞 with the breakfast. I stayed at Embassy Suites in Tysons Corner. VA and I thought it would be the same. To me it was Holidays Inns breakfast.