Extended Stay America Suites Phoenix Biltmore

CLEAN

Nice environment, will surely come back

There was pee on the toilet when we fist got in there

I am sorry guys. The individual I interacted with was wonderful. And I get that it is her job to tell me the place is safe. I came with an SUV stuffed because I am moving. I parked as close to the pool in a well lit area as was possible. But the light actually showed off that the vehicle was full. All important. Guest are families that I think in some cases were taking a break from being homeless. One man with a room near the door had empty plastic water bottles spread out all over the hallway. The hallway to get out. I googled and there is a history of break-ins. I left around 10:30 PM and found a place closer to the Biltmore with security. Peace of mind is worth the additional cost involved.

This placed charged me a pet fee but I don’t own a dog. I called to have them remove the charge and they declined. I asked them to provide me proof that I had a dog and they declined. I do not own a dog and am allergic to them.

The front receptionist was asking inappropriate questions being a unprofessional.

What an awful experience Would never recommend I recommend you take it off of hotel.com

Have had two very nice stays at this hotel so far. I especially appreciated the attitude of the efficient staff at the front desk who seemed especially friendly, not just polite. A maintenance issue could've been addressed better, but all the other aspects of our stay meet or exceed expectations. Room is clean. A/C, crucial in Phoenix, works great. Bed is comfortable enough for a hotel bed, shower is nice and hot, really appreciated the full refrigerator and freezer for restaurant leftovers. Kitchenette is very helpful touch as well. Didn't use the pool, but it looked clean and inviting.

Quite and clean

Room was perfect except no fart fan. Other then that staff was great and the rooms and service was exceptional five stars they go above and beyond for sure

Nice 0lace

The bloody sheets

N/a

staff was incredibly friendly

I'm sure everyone has their opinion about the facility but I was only there for two nights on this my first visit and I was comfortable with all persons contacted while there. Please remember everyone has an opinion about conditions they encounter when lodging. I've been to Asia, Australia, many places in Great Britain, Europe and Mexico. Lodging is different everywhere and my expectations have varied. I was truly surprised at the wonderful conditions here. Yes breakfast was all carbs, a no go for me, I got over it real fast and appreciated the price I paid for lodging. What's to cry about there are many eating places in walking distance. I could go on but it will only be boring to someone. It's not a bad place. It's clean, has good and pleasant employees and convenient to Biltmore Area. If you don't like the facility you could always check out and pay a lot more somewhere else.

I love the staff they've been helping me so I had a hiccup of my apartment they've been nice and attentive

Pool was clean, facilities were nice. Staff was great.

Everything They’ve gotten very fussy

Na

It was easy check in and easy check out, no one bothered me or my family. We slept comfortably