Cambria Hotel Plano Frisco

Stay was amaziing your front Clerk Cristalvery nice excelent customer service she deserves being promoted to manager!!!!

The property is walking distance to shops and restaurants which made it convenient for us to not have to drive everywhere.

Exceptional

I enjoyed the property and the area! The bar was nice and Angel was a great bartender!

Pool was dirty and hot tub the water looked gray dark, hall ways were hot n humid our room was clean but whats with the bathroom door so loud n heavy and the shower small

Nice hotel and in a good area

Unfortunately, there were several operational issues that impacted the overall experience. My reservation was entered incorrectly, and multiple colleagues traveling with me experienced similar problems. Guests who had booked one-night stays were showing as two-night reservations, while my two-night reservation was reflected as only one night. As a result, my room was not cleaned because the system showed that I had already checked out. The hotel also charges a $50 incidental deposit upfront and refunds any unused balance up to 10 days later. While incidental holds are common, the extended refund timeline felt excessive. There were also billing discrepancies during my stay. I purchased two breakfasts totaling approximately $42, but I was charged both the $50 incidental hold and an additional $21 breakfast charge. This resulted in a total of $71 being charged to my card, and I am still waiting for the hotel to properly reconcile the charges and process any applicable refund. The most frustrating part of my stay occurred at checkout. When I requested an itemized receipt showing room charges, incidentals, and any applicable refunds, I was repeatedly directed to Expedia. I explained several times that I was not looking for my booking confirmation but rather an itemized hotel folio detailing all charges and

Enjoyed the pool, and the afternoon desk clerk Chrystal was amazing! The desk clerk that worked during the day was not very friendly, Angela. She was very short and unapologetic when our room wasn’t ready upon our arrival which was later than the check in time we had requested which was only an hour early

Excellent Staff and Great Breakfast

Every thing good

Place was outstanding and we enjoyed our stay!!

Near Comerica center, where we were attending an event. The overbooked the room type I selected and offered free breakfast as a trade but the breakfast was chaotic and I didn’t even use the vouchers because there was no food set out and coffee was not even brewed for serving.

Very poor

Everything

Highly recommend this great hotel

They have added to the outside pool area making it family-friendly and another area for larger groups to gather.

The hotel staff was kind and helpful. The room was spacious and cozy.

The hotel and rooms were clean and nice. The staff is friendly and attentive. I did not give 5 stars because the bathroom needs to have brighter lighting. There is one 12" LED light above the sink that is very dim. I couldn't imagine someone trying to put on makeup because it was so dark. And the water pressure in the shower was too low. It needs to be adjusted.

I may stay there again once I get back to that area

TIME FOR NEW SOFA BED MATTERS!! KING SIZE BED SLEEP SO SOFT AND GOOD OVERALL STAY 10/10 BEAUTIFUL HOTEL ALSO RAN INTO A FAMOUS PERSON❤️