Holiday Inn Express & Suites Plano West - Frisco by IHG
About Holiday Inn Express & Suites Plano West - Frisco by IHG
Located in Plano, 11 miles from Historic Downtown Plano, Holiday Inn Express Hotel & Suites Plano West - Frisco by IHG has accommodations with an outdoor swimming pool, free private parking, a fitness center and a shared lounge. This 3-star hotel offers a 24-hour front desk, a business center and free WiFi. Preston Center is 13 miles away and Zero Gravity Amusement Park is 15 miles from the hotel. The hotel will provide guests with air-conditioned rooms offering a desk, a coffee machine, a fridge, a microwave, a safety deposit box, a flat-screen TV and a private bathroom with a bath or shower. All rooms feature a closet. Holiday Inn Express Hotel & Suites Plano West - Frisco by IHG offers a buffet or American breakfast. Highland Park Village is 15 miles from the accommodation, while Southern Methodist University is 16 miles from the property. Dallas Love Field Airport is 16 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
- EV charging
Reviews
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Great place to stay.
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Close to destination Hallway was dirty
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Close to airport The room was filthy and smelled heavily of mold and mildew. The smell was overwhelming the moment we walked in. We were moved to a second room, but the issues remained. The cleanliness throughout the hotel was unacceptable, and we would not stay here again.
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Clean room and comfortable beds.
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Convenient location Filthy; carpets were dirty and not vacuumed; toilet did not work consistently, walls were scratched up, laundry room a mess
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Exceptional
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Good
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The room was nice and big! I liked everything! Great service and great breakfast.
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Good
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Everything
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We didn't have enough towels in a room that was holding 6 people
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Management let us have a late checkout. I had an eye doctor appointment next to the eye doctor office
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The lady at the front desk was very friendly And helpful. Was no wash cloths in the bathroom.
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Liz was awesome front desk and the housekeeping was sweet and professional.
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Amazingly clean and safe property!
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The front desk staff and kitchen staff were fantastic I have never stayed in a hotel where housekeeping did not come to my room and clean. If they did not want to clean , the least they could do is empty trash and give new towels. I came on Friday night. There is rust coming from the bathtub /shower, and I just disregard that. But there was a hair on the wall in the shower. Not mine. So I disregarded that. However in the morning I left my room at 8:45 am and came back at 11:30 or so at night and the place was left the way I left it. Nothing done. I was nice enough to put the used towels in a pile. They were still there. The beds were not made and the trash was not emptied. With all of these things NOT being done, of course one can assume the place isn’t clean. I notice smaller things like dirty bottom of toilet, trash on the floor. I called down to the front desk and complained. The nice man at the desk apologize and gave me clean towels. I also asked him for trash bags so that I could empty my own trash and put the used towels in a bag for housekeeping the next day. I am so grossed out. I took all of my blankets and comforters I traveled with and used them on top of the dirty beds . I will NEVER return there. I would have never gotten this service at Hilton, however they were sold out as well as Marriott . I learned my lesson, never again, will I ever stay at a Holiday Inn. I know realized maybe we should have changed rooms but the front desk never offered and I didn’t demand it . So that’s my fault . I don’t want to be rude to the staff and I want my $50 incidental charge returned !
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A/C worked but was loud, clean, comfortable and nice staff. Pleasant stay overall.
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Very good
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Exceptional
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Everything
