Best Western Plus Portland

It said this property was recently renovated. It was in the process of repainting and trying to upgrade carpets to vinyl. The TV didn’t work in the room. There were holes in the walls. The floorboards had gaps in both the seams and between the walls. The shower had gaps between the walls that were not caulked. The whole hotel had a strong odor of mildew and the AC being on compounded the problem.

I stayed for one night, and unfortunately, we were given room 114, which was in very poor condition. The room had a strong moldy smell that made it difficult to sleep. I was especially concerned for my children because of the odor and air quality. The room felt old and poorly maintained. One staff member, Mara, tried to help by providing humidifiers, and I appreciate her effort, but the condition of the room was still unacceptable. Overall, it was a very disappointing experience.

TVs didn’t work. Said it was because of the storm. Moved just next door to another hotel and their tvs worked. Doors were not sealed could see in the hall with door closed. AC leaked all over the floor and never cooled the room. Did not have connecting rooms like requested. Rooms smelled like mold. Pool was green and water fall isn’t working. Dinning area doesn’t even look like the photos posted on the page. False advertising

The staff was very nice and accommodating. Expedia had messed up and booked the wrong type of room and the front desk clerk made the best out of the room we ended up having. The manager saw us the next morning at breakfast and was also very apologetic and helpful.

Exceptional

Excellent very clean and organized.

Very clean and smelling good .. employees very friendly

Poor

Staff was AMAZING!!

Very clean

Staff were exceptional! Friendly, happy, and eager to help. Room was clean, everything felt comfortable. The check in was the worst. I reserved two rooms next to each other and even called days in advance to ensure they were together only to discover on my arrival that not only had my reservation been deleted, but when they finally sorted it out, the rooms were not together. Staff did their best, but the error was on technology.

Great

Good service

Pretty hotel. Nice little pool. Eateries are everywhere.

Only problem I had was I forgot my toothbrush and I've never been to a hotel that did have any to hand out.

Staff is great! Bedding is a little light for my taste. Not a big issue though.

Location ok Nothing I was sent to the hotel next door because they were over booked. I was told I would be compensated by the night manager because the hotel we stayed at was cheaper and we were not. My parents stayed in a room that did not match the handicapped discretion that was booked. Ages 84 and 85. One bed when u sat on it or moved sounded like a duck quacking.

Staff was wry professional and courteous, Great team led by a great manager. Definitely on our return list!

Wonderful place to stay! Very clean either new or updated hotel. The front desk lady was so kind and made sure we had everything we needed for our stay. Would 100% this hotel!

Overall great stay all around!