Comfort Inn Raleigh Midtown

After receiving my room key and going to the room, I immediately determined that I was not comfortable staying at the property. I returned to the front desk and explained my concerns. The staff were understanding and informed me that a refund would not be a problem. I then contacted Hotels.com, who placed me on hold for approximately 30 minutes while they spoke with the front desk. During that time, I remained in my car in the hotel parking lot waiting for a resolution. When the representative returned to the call, I was told that a full refund for my reservation had been approved. Several days later, I received notice that I would not be refunded for the three-night stay. This was both surprising and frustrating given the assurances I received from both the hotel staff and Hotels.com at the time. The entire experience has been extremely inconvenient. This is also not located in Mid-town as advertised. It's over off of wake forest road near the belt line.

Had the breakfast 1x and what i really sing up for your hotel was for the pool and the pool was not in working order.

I loved it all.

Overall my stay was pleasant. The staff are all friendly, courteous and attentive when needed. The continental breakfast was always fresh and had options you’d expect while also ensuring the options were plentiful. My room stayed cool, the bed is firm and comfy, the toiletries stayed stocked and house keeping was present daily and when needed. My only issue was my key randomly stopped working more than once but that’s no indictment on the staff or the hotel itself. I enjoyed my stay.

This place is out dated ,under staffed, all good reviews are Ai !! This only thing good here was the free breakfast. Guaranteed to be disappointed 😞 I need to call cooperate!

Nice! Very good location. The bed and pillows are comfortable. I didn't get to enjoy the pool, but overall it was a nice 24-hour stay.

Property was located in the perfect location. Staff were extremely friendly! Our room was very clean but the bathroom towel bar was missing. The brackets were in place, just no bar. Armoire was difficult to open and needs some work.

The first night there were roaches in the room. Move to new room & no hot water! I had my 97 yr old mom with me.

Some of the seats in the breakfast room need to be replaced, they were very dirty.

WE ARRIVED ON SUNDAY AT 5 PM, WE WERE TOLD THERE WAS NO HOT WATER AND IT WOULD NOT BE FIXED UNTIL OUR CHECK OUT DAY OF TUESDAY. FROM WHAT WE SAW IN THE LOBBY IT LOOKED CLEAN. FRONT DESK CLERK WAS AT LEAST HONEST BUT COULD THEY NOT HAVE SENT US A MESSAGE ABOUT THE WATER SO I COULD HAVE FOUND ANOTHER PLACE?

Staff were friendly and helpful, but the room wasnt the cleanest/best maintained. Somehow it had ants in the room on the third floor

Furniture in breakfast area was stained and looked awful. Quiet bedtimes. Cool climate controlled room. Staff was helpful, cheerful and nice.

The staff that checked me in was nice & informative No hot water the night I checked in or morning before check out.No resolution for the problem the front desk agent said managers don’t work on the weekends to send an email.The room was dusty with mold in the shower, dust built up on the vents and furniture

Water was cold and I couldn't take a shower.

Location as I had stayed there before last year Poor Staff Poor amenities Bugs in my sink (I have pictures) No hot water but 1 day out of my 3 days paid for

It was clean and the room had a really nice flat screen tv. There was no hot water because the hot water motor was broken, but no one told us this, we had to find out once we were in and staying already and took the initiative to ask, which is a pretty sucky thing to do. Also the breakfast options were extremely limited, and there were a lot of random loud noises that happened at night, so honestly probably not going to come back.

The hot water heater was broken. Staff didn’t notify us of the problem and still allowed us to check in….Major hotel with no hot water. Nasty!

Nothing, I need a refund and compensation for going through a terrible time when I had my mother staying with me. When I arrived bathroom was not and I had to report it, hotel smells like dogs and not service dogs. On May 30th hot water went out in entire hotel and I have recording of me talking with desk clerk about it and he said the manager wouldn't be back until Monday and gave a number to call and it went directly to fax machine. I was in room 215. Nothing, I have a voice recording of experice.

The hotel and staff were great, the room was clean but the AC was loud and the hot water was limited.

Excellent