Hyatt Place Raleigh-Durham Airport

Close to the airport Nothing

Was happy with every thing except the in room coffee maker didnt work

Cockroaches in my room. Unacceptable.

Great location

Clean

Close proximity to the airport and Chop restaurant make this a great choice.

It was my first time at the Hyatt…. It was okay for an overnight stay.

I asked to have regular coffee pods for my room as there was only decaf pods in my room. I was told by the front desk that the hotel had no caffeinated coffee for the hotel rooms, only decaf. I was invited to come to the hotel dining area in the morning for caffeinated coffee. Also, when I ordered an adult beverage, with lime, I was informed the hotel had no limes available. There was a photocopy of a small menu available yet the "cook was off," so it was suggested I order food to be delivered. I was traveling on business and needed an internet connection to complete my work. The internet connection in my room worked for the first night of my stay. The front desk staff apologized yet stated they were not aware of an internet issue. The room itself was acceptable. As a recognized name in the hotel industry, I expected the important details, as promoted on the hotel website, to be available.

Every thing good

We showed up late because that is when our flight came in and we could find no staff. No one was at the front, I called and could not get a hold of anyone. We started wandering around the hotel and calling out to get a hold of anyone. We finally opened an office and found a staff member asleep. It took some doing to wake her up. This took us 20 minutes to finally find her. After waking up, she took 20 more minutes to actually get into the system and get us a room. The reservation that we had was given away and we did not get the room we had reserved. We were then downgraded to a room with 2 double beds, when we had reserved a king bed. In the morning we tried to speak to a manager about our experience and there was no manager there. We left our information for the manager to reach out to us. They never did. The room we got was small and not great maintained. The breakfast was cheap. As an example the orange juice was clearly watered down and tasted awful. Probably the worst hotel we have visited.

Location good Upon entering the room the bathroom door was locked and the hotel could not get it open either

Superb

Friendly staff was always attentive to my needs during my stay

Clean room

The person on the the front desk was helpless , she make sure to show that she’s was not want to work

Dirty pool. Never had regular coffee. Grill never opened. Roach in bathroom.

We went inside to check in and the front desk was literally abandoned. For 20 plus minutes we stood there with the front desk unattended. Another lady waiting to check in went behind the desk and answered phone calls. Terrible experience.

I would stay here again, though, due to the airport shuttle which left the hotel on time and got us where we needed to be.

Picked this hotel so my son would have a place to hang out while recuperating from surgery. The pool was dirty and never did get cleaned. The so-called grill was never opened. You couldn’t get to the coffee during the day and they never have regular coffee pods for the room first time I’ve experienced such service not counting the big roach that went to the bathroom with me during the night.

Great location! Ample parking.