Four Points by Sheraton Ontario-Rancho Cucamonga

Staf was extremely friendly and greeting you even as passing through the lobby. Staff was very helpful and accommodating dispite being fully booked due to local event. All in all was a very nice place to stay lots to do around there within very reasonable drive times tons of food options around and major pmus hotel has a bar which was very nice, excellent place to stay i came in from the bay area so deffiently helps having a nice place to stay and shop around and etc.

Friendly service with a smile! Always love going back to receive awesome service by Perla, Kori, Brian and team. We will see you again soon!

Location and the staff were nice Bed size and TV size, both were small. Queen beds are pretty standard, this hotel only offered double. The TV was extremely small. Our bathroom door did not close all the way. Upon check in we were told there were no food options on site however as we walked out to go get breakfast there were a couple of people clearly eating a breakfast in the bar area. No vending machines is strange

Great stay! Friendly staff. Clean room good amenities. Pool area nice.

The A/C system nit was very loud and it was hard to sleep with that mouse.

Bad

The pillows and bed were a little uncomfortable and ther were no tashbags in the trash cans in the room either then that everything else was great

Exceptional

Very nice

The hotel itself and the room where all fine. The problems started when we reserved two nights and after the first night the cleaning staff tried to enter the room when we were inside. I was taking a shower and my wife and son were resting but after just one quick knock the cleaning staff entered, despite us locking the door and even using the lock above the doorknob. Then, when we were checked in, our reservation was someone combined with the reservation of another person and we were actually given the room of the other person. The next day because the mistake could not be undone, we were temporarily charged an extra night because the other person's room we were given was only for one night. I showed the staff confirmation that my reservation was only for one night. We were reassured the charged would be refunded as it was only a deposit for incidentals. We left and several days later the charges still appeared in our bank account, so I called to talk to the hotel staff. The first time I called I was assured it would be taken care of. A few more days went by, nothing changed. I called again and spoke with the same person that helped me during our stay at the hotel. He did remember what happened but all he could do was document everything and leave it for the assistant manager to review the next day. Instead of waiting to see what happened I called the next day and spoke with the assistant manager. Finally I was able to get confirmation that the money would be refunded.

The air conditioning did not work we had to unplug we could not control the temperature

location and 12 check out room right above mine had kids running all morning couldn't sleep. also kids 2 doors down running also.

Easy to park. Great restaurant options within walking distance. The water pressure in the shower was terrible. The sliding bathroom door was also a odd choice.

This is a nice hotel. The problems I found an issue were the limited hours of operations for the restaurant and bar. Over wise, great location and hotel.

Exceptional

Very good

Very good

Ok Knowing breakfast availability

Second time we stayed at this property and would likely stay again the next time in town.

Clean No breakfast