Aloft by Marriott Reno-Tahoe International Airport

Small cramped rooms with run down furnishings. Great location

The room was clean. There was a place to sit and relax.

I booked this stay for my daughter, who was on her first solo flight home with lots of extremely heavy ski equipment. The staff was accommodating and helpful with storing her luggage overnight on the lobby floor and booking her very early on a shuttle to the airport. She reported that everything was in brand new condition and the property was very conveniently located near the airport.

Close to airport

proximity to airport. beautiful facility.ac worked bery well.

Located close to Convention Center. Loved that it was close to Restraunts and shops. Highly recommend staying at Aloft.

Nothing

All nice

Although the Hotel is 1700 feet from the Jetway my daughter deplaned from, the room was surprisingly quiet. I never heard a plane taking off or landing in the evening. Even before putting in my earbuds…..

The staff were all very personable, friendly, and helpful, but one, in particular, Ingrid, one of the airport shuttle drivers, went above and beyond by taking me to a grocery store so I could pick up some food items I needed.Just excellent customer service!! If my travel plans ever include Reno, I would, definitely, chose this hotel again and I would, also, consider this chain of hotels in other locations, as well!!

Very convenient to airpost

We were not at this hotel very long as our delayed flight got us in at 3 in the morning. However the staff was very helpful, friendly and accommodating. The rooms were clean and the breakfast and coffee down in the lobby were good.

Good

It's a nice place what I saw of it that is I was turned away and wasn't able to fulfill my reservation staff was unwilling to help me from the moment I walked through the door

We are loyal Aloft guests and have even stayed at this property before. But this time it appeared that things have gone downhill a bit. Stained and raggedy carpet, inconsistent customer service, when the room was cleaned details were forgotten like dumping the full trashcan or refilling the water/coffee station. Workman in the hallway fixing carpet were talking loudly and profanely about someone and it made for an uncomfortable walk past them. Bar and food was pretty good. Most of the employees were cheerful and helpful. Just didn't feel quite as polished and well kept as before.

Everything was clean and comfortable.

Location to airport Nothing

This hotel was very different than what i have ever stayed in. The room was small and reminded me of a college dorm room yet modern. The layout of the room was not well thought out either.

Hallways are truly mazes. Felt slightly uncomfortable as a woman alone

Amazing stay! The room was great, extremely clean!